Gainwell Technologies

Client Services Analyst II

Gainwell Technologies

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Salary

💰 $44,500 - $63,500 per year

About the role

  • support client success by ensuring the accurate and timely delivery of client data files, letters, and reporting
  • oversee end-to-end workflows as claims progress through audit, QA, and review processes
  • perform detailed, quality-focused analysis and QA of client data files and letters to ensure accuracy and compliance
  • leverage tools, reports, and metrics to proactively perform first-level analysis of errors related to files, letters, and overall workflows
  • analyze complex data sets to identify trends, issues, and actionable insights
  • conduct claim research as requested by Account Management or Clients
  • translate client-specific requirements and processes between technical and non-technical partners
  • collaborate with implementation teams and internal stakeholders to ensure client deliverables meet requirements
  • participate in client calls and provide clear, professional updates on KPIs, reporting, and claim status
  • monitor and proactively drive improvements related to KPIs, including recovery conversion, fallout management, and client SLAs
  • provide regular updates to leadership on workflow status, trends, and key metrics

Requirements

  • High School Diploma/GED required
  • Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and formulas
  • Strong analytical skills with the ability to use logic and process to resolve data and workflow issues
  • High attention to detail with experience performing QA on client data files, letters, or reports
  • Ability to create, document, and translate client-specific processes across technical and non-technical teams
  • Strong written and verbal communication skills, with the ability to participate in client discussions and provide professional updates
Benefits
  • comprehensive health benefits
  • generous, flexible vacation policy
  • 401(k) employer match
  • educational assistance
  • leadership and technical development academies
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisquality assuranceKPI monitoringdata complianceworkflow managementerror analysistrend identificationclient data processingMicrosoft ExcelVLOOKUP
Soft Skills
analytical skillsattention to detailcommunication skillscollaborationproblem-solvingclient managementdocumentationprofessional updatesprocess translationlogical reasoning
Certifications
High School DiplomaGED