Senior Manager, Service Delivery
Gainwell Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $113,900 - $162,700 per year
Job Level
Senior
Tech Stack
PMPSDLC
About the role
- Own full SDLC for IT product implementations from requirements validations through development, testing, data migration, deployment, and post-go-live support.
- Manage DDI projects, ensuring alignment with client objectives, timelines, and compliance standards.
- Actively engage in technical discussions, and issue resolution, not just oversight.
- Build strong relationships with public sector clients, serving as a trusted advisor and escalation point.
- Apply PMP best practices for planning, deliverables management, risk management, and quality assurance across all engagements.
- Mentor and guide project managers, business analysts, and technical leads, fostering a culture of accountability and excellence.
- Coordinate with various internal, cross functional teams to ensure seamless delivery for the client.
- Oversee estimation, pricing, and change control for complex IT implementation projects.
Requirements
- Bachelor’s degree in Information Systems, Computer Science, or related field.
- 10+ years of experience in IT project or program management, with 3+ years in senior leadership roles required.
- Advanced knowledge of project management tools and methodologies, Agile or Waterfall hybrid experience preferred.
- 8+ years of IT Consulting experience in State & Local Government, with experience working with cross-functional teams and offshore or onsite delivery models required.
- Familiarity with Medicaid and other public sector frameworks preferred.
- Proven success delivering enterprise IT solutions and managing end-to-end SDLC in complex environments, with strong technical understanding of system architecture, integration, and data flows required.
- PMP certification required.
Benefits
- Health (medical, dental, vision) benefits start on day 1 of employment.
- Company match 401K and other benefits available within months of starting.
- New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment.
- Company provided computer for work use.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SDLCproject managementdata migrationrisk managementquality assurancesystem architectureintegrationdata flowsAgileWaterfall
Soft skills
relationship buildingmentoringcommunicationissue resolutionaccountabilityleadershipcollaborationclient engagementplanningdeliverables management
Certifications
PMP