Strategic Engagement Manager

Gainsight

Strategic Engagement Manager at Gainsight, driving strategic impact for complex global client partnerships. Leading cross-functional teams and delivering measurable business outcomes.

Posted 5/22/2026full-timeRemote • Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas • 🇺🇸 United StatesSeniorLead💰 $150,000 - $160,000 per yearWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Execute complex software implementation projects while partnering closely with executive-level client sponsors to ensure alignment on scope, timeline, and desired business outcomes.
Drive onboarding efforts for new and existing customers, prescribing best-practice recommendations that tie directly to their objectives.
Develop and maintain detailed project plans, work breakdown structures, and communication cadences to ensure on-time, on-budget delivery.
Track project scope and, when necessary, estimate and execute change orders in partnership with the customer.
Produce comprehensive weekly status reports and executive communications to keep internal and external stakeholders informed.
Proactively identify project risks and issues, developing and executing mitigation plans to maintain project health.
Coach and mentor project team members (often across multiple time zones) to facilitate effective teamwork and knowledge transfer.
Contribute to the continuous improvement of Professional Services by creating templates, policies, and tools that scale our delivery capabilities.
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.

Requirements

What you’ll need

Bachelors Degree (or equivalent experience, preferably with Project Management certification (e.g., PMP, PRINCE2) and/or 5 years of related experience
5+ years of experience managing enterprise-grade software implementation or professional services projects, or in a related customer-facing consulting role.
Demonstrated success leading cross-functional, geographically dispersed project teams of up to 5 members on engagements valued at $0.5M+.
In-depth knowledge of both waterfall and agile project management methodologies and tools.
Executive presence with highly developed communication, presentation, and stakeholder-management skills.
Proven ability to create structure in ambiguous situations and design effective delivery processes.
Experience working with complex, multi-divisional, multi-geographical customers.
Up to 10-15% travel for customer onsite meetings.
Prior experience implementing Customer Success or CRM platforms (e.g., Gainsight, Salesforce) preferred.
Exposure to SaaS business models and metrics preferred.

Benefits

Comp & perks

fully covered medical premiums (employee-only)
flexible PTO
401(k) plan
dental and vision coverage
remote work options
$10,000 lifetime fertility stipend
access to coworking spaces around the globe
Recharge Holidays - one long weekend each quarter

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementsoftware implementationchange order estimationrisk managementagile methodologywaterfall methodologycommunication planningproject planningstakeholder managementcustomer success

Soft Skills

leadershipcoachingmentoringteamworkcommunicationpresentationproblem-solvingadaptabilityorganizational skillsexecutive presence

Certifications

Bachelor's DegreeProject Management Professional (PMP)PRINCE2