Senior Associate, Strategy and Business Operations

Gainsight

Senior Associate managing strategy and business operations for Gainsight's AI-driven customer success platform. Collaborating with executive leadership to ensure operational excellence while driving cross-functional initiatives.

Posted 5/3/2026full-timeRemote • California, Rhode Island, South Carolina, Tennessee, Texas • 🇺🇸 United StatesSenior💰 $130,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Own and continuously improve the company’s core operating cadence
Drive high-priority, cross-functional strategic initiatives on behalf of the CEO
Coordinate the annual planning process end-to-end in partnership with Finance
Own the narrative and coordination for board decks, investor materials, and key executive presentations
Build and maintain the data layer that supports executive decision-making
Serve as a shared strategic resource to the Business Unit GMs and functional leaders
Provide analytical and project management support on M&A or strategic partnership evaluations as needed

Requirements

What you’ll need

3+ years of relevant experience
Bachelor's degree (or equivalent combination of education and experience)
Experience in private equity / venture capital, strategy, business operations, management consulting, or a Chief of Staff role
Strong structured thinking and communication skills
High degree of analytical fluency, including comfort building financial models
Proficiency in data analysis and visualization tools, as well as Excel and PowerPoint
Strong executive presence and interpersonal skills
Exceptional written communication skills

Benefits

Comp & perks

fully covered medical premiums (employee-only)
flexible PTO
401(k) plan
dental and vision coverage
remote work options
$10,000 lifetime fertility stipend
access to coworking spaces around the globe
dedicated Recharge Holidays - one long weekend each quarter to relax and reset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisfinancial modelingproject management

Soft Skills

structured thinkingcommunication skillsanalytical fluencyexecutive presenceinterpersonal skillswritten communication