Customer Advisor, Community
Gainsight
full-time
Posted on:
Location Type: Remote
Location: Rhode Island • South Carolina • United States
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Salary
💰 $130,000 - $145,000 per year
About the role
- Partner with customers to understand their goals and identify high-impact use cases
- Advise customer executives and Community leaders on optimizing their strategy
- Develop and deliver strategic consulting engagements that enhance Community strategies
- Exhibit strong project management skills to manage multiple customer engagements
- Lead workshops, innovation sessions, and roundtables with stakeholders
- Deliver tailored value assessments, maturity reviews, and business cases
- Post-deployment, track, analyze, and benchmark value realization progress
Requirements
- 7+ years of experience in community management, customer success and/or strategic consulting
- Significant leadership experience in customer success roles
- Proven experience leading research, analysis, and presentation of insights derived from customer learnings
- Domain expertise in customer communities
- Exceptional verbal and written communication skills
- Experience facilitating large working sessions and workshops
- Strong analytical and problem-solving skills
- Excellent relationship-building skills
Benefits
- fully covered medical premiums (employee-only)
- flexible PTO
- 401(k) plan
- dental and vision coverage
- remote work options
- $10,000 lifetime fertility stipend
- access to coworking spaces around the globe
- dedicated Recharge Holidays - one long weekend each quarter
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
project managementleadershipcommunicationanalytical skillsproblem-solvingrelationship-building