Sales Account Manager

GAINS

Sales Account Manager managing existing customer portfolios at GAINS. Focusing on retention and expansion through strategic account management and solution-based selling.

Posted 5/12/2026full-timeRemote • North Carolina • 🇺🇸 United StatesSeniorLeadWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own the post-sale customer relationship for a defined portfolio of accounts
Build and sustain CxO-level relationships across supply chain, operations, finance, and IT
Develop and execute account plans that map customer business objectives to GAINS platform capabilities
Lead solution-based conversations with customers to surface new use cases, unmet needs, and strategic priorities
Partner with Customer Success and Professional Services to ensure customers are progressing toward their KPIs
Own the full commercial cycle for expansion opportunities within existing accounts
Conduct regular executive business reviews to communicate platform value
Manage pipeline health and opportunity progression using MEDDIC
Serve as the internal voice of the customer

Requirements

What you’ll need

7-10 years of experience in enterprise SaaS sales or strategic account management
Direct experience selling into or managing accounts in supply chain planning, inventory optimization, S&OP, ERP, or adjacent enterprise software categories
Proven ability to build and maintain CxO and VP-level relationships across supply chain, operations, and finance functions
Demonstrated track record of identifying and closing expansion revenue within existing accounts through solution-based selling
Familiarity with MEDDIC or equivalent sales qualification frameworks
Experience managing commercial negotiations including renewals, multi-year agreements, and upsell structures
Proficiency with Salesforce for pipeline management and account documentation
Excellent communication and executive presentation skills
Bachelor's degree in Business, Supply Chain, or a related discipline; equivalent experience considered

Benefits

Comp & perks

Competitive base salary with uncapped variable compensation tied to retention and expansion performance
Comprehensive benefits including premium health coverage
Generous PTO
Professional development support
Flexible remote-first work environment with a collaborative, inclusive team culture
Social impact programs and volunteer opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

enterprise SaaS salesstrategic account managementsupply chain planninginventory optimizationS&OPERPsolution-based sellingcommercial negotiationspipeline managementaccount documentation

Soft Skills

relationship buildingcommunicationexecutive presentationcustomer advocacystrategic thinkingnegotiationcollaborationproblem-solvingleadershipcustomer success