GAIN

Head of Performance Marketing

GAIN

full-time

Posted on:

Location Type: Remote

Location: Philippines

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Job Level

Lead

About the role

  • Provide overall leadership, operational management and vision for the GAIN Performance: Philippines operations, ensuring alignment with global strategy and objectives.
  • Oversee day-to-day operations, ensuring processes are efficient, compliant, and continuously improved.
  • Establish, monitor, and enhance performance metrics for services delivered to GAIN Performance.
  • Drive operational excellence while maintaining high service standards as a services centre.
  • Manage the GAIN Performance: Philippines operation as a cost centre, ensuring costs are accurately tracked, controlled, and allocated.
  • Develop and manage human resources, annual budgets, forecasts, and recharges, ensuring transparency and fairness.
  • Identify opportunities for cost optimization without compromising service quality.
  • Build, develop, and lead a high-performing team, fostering a culture of collaboration, accountability, and continuous learning making sure that is aligned to the GAIN overall HR strategy.
  • Champion GAIN’s values, ensuring a positive and inclusive work environment.
  • Work closely with the HR team to attract, develop, and retain top local talent to ensure long-term sustainability of the Centre of Excellence.
  • Ensure adherence to corporate governance standards, legal requirements, and GAIN’s policies across all operations.
  • Oversee risk management practices, internal controls, and audit compliance.
  • Safeguard the reputation of GAIN through ethical and transparent leadership.
  • Act as the key liaison between the GAIN Performance: Philippines team and global business unit leaders, enabling strong partnerships and alignment.
  • Communicate effectively with stakeholders to ensure clarity on costs, deliverables, and service expectations.
  • Proactively gather feedback from internal clients to enhance the value proposition of the centre.

Requirements

  • Proven leadership experience in managing Performance Marketing operations within a regional or global cost centre, shared services, or Centre of Excellence environment.
  • Strong financial acumen, with the ability to manage budgets, cost allocations, and cost optimization strategies.
  • Excellent organizational and people leadership skills, with the ability to inspire, motivate, and develop diverse teams.
  • Deep understanding of operational excellence frameworks, continuous improvement, and process optimization.
  • Exceptional stakeholder management and communication skills.
  • Strong integrity, governance orientation, and ability to safeguard organizational values.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
performance marketingbudget managementcost allocationcost optimizationoperational excellence frameworksprocess optimizationrisk managementinternal controlsaudit compliance
Soft Skills
leadershiporganizational skillspeople leadershipteam developmentstakeholder managementcommunicationintegritygovernance orientationcollaborationaccountability