Account Director
GAIN
full-time
Posted on:
Location Type: Hybrid
Location: Bristol • 🇬🇧 United Kingdom
Visit company websiteJob Level
Lead
About the role
- Play a key role in delivering exceptional client experiences across a defined portfolio of accounts.
- Responsible for revenue growth, commercial performance and the day-to-day running of accounts.
- Work closely with delivery, strategy and client services teams.
- Support and mentor more junior members of the account team.
- Stay close to ongoing projects, ensuring clarity on client context, priorities and expectations.
- Collaborate with project managers, designers, researchers, strategists and developers to support smooth delivery.
- Contribute to continuous improvement and maintain high standards across all client outputs.
Requirements
- Significant experience managing and growing client accounts within a digital, experience design or consulting environment.
- Strong commercial acumen with a track record of meeting stretch revenue and profitability targets.
- Hands-on delivery experience, with the ability to stay close to accounts, contribute meaningfully to work, and guide internal teams.
- Excellent communication skills, with the ability to build trusted senior relationships and influence decisions.
- Strong organisational and time-management skills, able to balance multiple accounts and priorities effectively.
- Collaborative mindset with the ability to work seamlessly across strategy, delivery and operations.
- Ability to coach others, share knowledge and support the development of high-performing client service teams.
Benefits
- Private Medical Insurance
- BUPA Life Assurance
- Income protection
- Employee Assistance Programme
- Cycle to Work salary sacrifice scheme
- Tech & Wearables salary sacrifice scheme
- Octopus EV Scheme
- Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing**
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
client experience managementcommercial acumencommunication skillsorganizational skillstime-management skillscollaborative mindsetcoachingmentoringinfluencing decisionssupporting team development