gaiia

Senior Product Manager – Billing

gaiia

full-time

Posted on:

Location Type: Remote

Location: Canada

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Job Level

Senior

About the role

  • Collaboratively define the product strategy for the Billing module with your squad, stakeholders, and leadership team.
  • Identify, research, and prioritize work for your team based on customer feedback, operational data, and business goals.
  • Use data analysis, customer interviews, and competitive research to become an expert in telecom billing and revenue management.
  • Ensure your team consistently tackles the most impactful items by owning and maintaining the backlog.
  • Develop and maintain a comprehensive product roadmap for billing, aligning it with the company's growth goals and customer needs.
  • Lead the formulation and execution of the product strategy, ensuring the billing module meets customer needs while achieving operational efficiency.
  • Collaborate with Customer Success, Sales, and Implementation teams to understand billing pain points and translate them into product improvements.
  • Understand the technical implications of billing architecture decisions and communicate trade-offs clearly to stakeholders.
  • Dive deep into billing edge cases, payment workflows, and tax compliance requirements to design robust solutions.
  • Design solutions that reduce manual effort, minimize billing errors, and accelerate time-to-value for customers.

Requirements

  • At least 5+ years in a Product Management role.
  • Experience with B2B software, especially in billing, payments, accounting, FinTech, or revenue management.
  • Competency in using both qualitative and quantitative data to shape your strategic vision.
  • Strong communication skills, ensuring alignment across teams like design, product, engineering, sales, and customer success.
  • Familiarity with flexible agile team processes.
  • Ability to reason about complex business logic (e.g rating, charging, invoicing, proration, credits, and adjustments)
  • Demonstrated experience using AI tools (Claude, ChatGPT, Copilot, Cursor, or similar) as a core part of your workflow for research, analysis, scoping, prototyping and problem-solving.
  • Ability to build and iterate on personal AI-powered workflows that compound your productivity over time.
  • Comfortable using AI coding assistants to extract insights from data, prototype solutions, or accelerate technical and product discovery.
Benefits
  • Flexible 25-days of vacation.
  • Stock Options Plan.
  • Group Insurance.
  • Telemedicine.
  • Life Spending Account.
  • RRSP & DPSP.
  • Flexible working hours & all-remote work.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementdata analysisbilling architecturepayment workflowstax complianceB2B softwareFinTechrevenue managementqualitative dataquantitative data
Soft Skills
collaborationcommunicationstrategic visionproblem-solvingalignmentleadershipcustomer focusadaptabilitycritical thinkingorganizational skills