Financial Operations Associate
Gaia
full-time
Posted on:
Location Type: Remote
Location: Philippines
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Salary
💰 ₱45,000 - ₱50,000 per month
About the role
- Loan Servicing & Management: Operate our loan management system (LMS), actioning loan repayments and managing the full loan lifecycle. Communicate proactively with members about loan terms, payment schedules and account status.
- Delinquency & Collections Management: Manage collections and delinquency cases with professionalism and empathy, working with members to find solutions. Support members through forbearance requests, coordinating with the operations team to implement payment pauses or modifications.
- Payment Reconciliation: Reconcile all loan payments on a monthly basis across both markets to ensure accuracy across all accounts. Work with Stripe to investigate payment failures, resolve discrepancies, and troubleshoot processing issues.
- Supplier & Invoice Management: Process invoices and supplier payments, maintain accurate records and payment schedules and manage pending invoice payments to ensure vendors are paid accurately and on time.
- Financial Audits & Compliance: Conduct regular audits of loan accounts, payment mandates, and financial processes to ensure accuracy and identify potential issues before they impact members or the business.
Requirements
- Customer Support Experience: You've worked directly with customers in a service or support capacity and know how to communicate with empathy, especially when discussing sensitive financial matters.
- Loan Account Management & Servicing: You have hands-on experience managing loan accounts, processing payments, and understanding loan servicing workflows.
- Collections & Delinquency Management: You have experience managing delinquent accounts and collections with professionalism and sensitivity.
- Financial Literacy: You're comfortable with financial concepts, understand loan structures, payment processing, and can interpret financial data accurately.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
loan management systempayment reconciliationcollections managementfinancial auditspayment processingforbearance requestsinvoice managementfinancial compliancetroubleshootingfinancial data interpretation
Soft skills
customer supportempathycommunicationprofessionalismsensitivityproblem-solvingproactive communicationattention to detailorganizational skillscollaboration