Senior Support Analyst
Gaia Silva Gaede Advogados
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • Brazil
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Job Level
Tech Stack
About the role
- Provide level 1 and 2 technical support to employees, resolving issues related to hardware, software and network;
- Deliver training and guidance to users on proper use of systems and equipment;
- Document procedures, policies and technical solutions implemented;
- Open and track service requests with vendors, ensuring SLAs are met;
- Negotiate with vendors, handling quotes, contracts and procurement of products and services;
- Manage the procurement process for IT materials and supplies, from ordering to receipt;
- Maintain hardware and software inventory, ensuring updates, licensing and compliance;
- Perform preventive and corrective maintenance on computer equipment;
- Administer the company’s IT infrastructure, including servers, networks and communication devices.
Requirements
- Bachelor’s degree in Information Technology, Computer Science or a related field;
- Experience in technical support;
- Proficiency in networking, operating systems (Windows and Linux), Microsoft 365, hardware and software;
- Experience with ticketing and support management tools;
- Ability to perform administrative tasks such as inventory control, procurement management and vendor liaison;
- Strong verbal and written communication skills;
- Advanced knowledge of Microsoft Office, Teams and Outlook;
- Preferred: IT certifications (ITIL, CompTIA, Microsoft) and/or postgraduate studies in the field.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportnetworkingoperating systemsWindowsLinuxMicrosoft 365inventory controlprocurement managementpreventive maintenancecorrective maintenance
Soft skills
communication skillstrainingguidancenegotiationdocumentation
Certifications
ITILCompTIAMicrosoft