FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Reviewing and analyzing student activity to identify a need for intervention related to student safety or well-being while maintaining quality and efficiency goals set in place to ensure quick delivery of actionable information to emergency contacts
- Communicating with our customers, designated emergency contacts, at a school district to relay important information
- Fielding phone calls and emails from customers about student incidents in a responsive, resourceful, and professional manner
- Applying sound judgment and knowledge from previous related experience to make the best decisions to keep students safe
- Recording and maintaining concise notes regarding each incident in Salesforce CRM
- Identifying trends, utilizing research to make decisions, and collaborating with other Operations Analysts to make recommendations for decision strategy
- Working closely with department leadership to develop processes and procedures to reach company goals
- Auditing decisions made by others with a focus on accuracy and efficiency to improve the quality of decisions made on the team
- Operating as a single contributor on a team with a high level of ownership of individual outcomes
Requirements
What you’ll need- Experience using a variety of desktop and web-based applications. We use Salesforce, Service Cloud, Slack and Sling here at Gaggle
- Experience in crisis management, child advocacy, content moderation, or a related field or degree
- A strong comfort level in communicating sensitive information through email, text, and phone to convey the seriousness of a situation
- The ability to stay focused on the same task for long uninterrupted periods. You must be able to process large amounts of content quickly and accurately
- A passion for reading. You will read a lot of material as you review and analyze student content, so excellent reading comprehension is important
- Confidence to operate independently and autonomously within a virtual team environment and the ability to reach goals with minimal supervision
- A high degree of ownership of individual outcomes and contribution to the department and company goals. A passion for continuous improvement and a willingness to manage change with grace
- Fluency in Spanish is a plus
Benefits
Comp & perks- PPO and HDHP health insurance plans through BCBS of Illinois; coverage includes treatment for fertility (including IVF) as well as offering virtual visits and mental health resources
- Dental insurance (including orthodontia) through Guardian
- Vision insurance through BCBS/EyeMed
- HSA, FSA, LPFSA, and DCFSA available, with a $500 annual company contribution
- 401(k) plan with immediate vesting and a 4% company contribution with each paycheck
- Employee Assistance Program through Paychex and Guardian (includes financial and legal assistance)
- Flexible PTO
- Generous, 100% to 70% paid leave plans, up to 90 days
- Pet Insurance Discount Program
- Fun perks such as team recognition programs, holiday gifts and bonuses, company retreats, raffles, and fantasy football leagues
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
crisis managementchild advocacycontent moderationreading comprehension
Soft Skills
communicationresourcefulnessprofessionalismjudgmentfocusindependenceownershipcontinuous improvementadaptability