Enterprise Customer Success Manager – Statewide

Gaggle

Enterprise Customer Success Manager impacting Gaggle’s customer base in North Carolina. Aiming for retention and growth through strategic advisory roles with district leaders.

Posted 4/13/2026full-timeRemote • North Carolina • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Own the success, retention, and growth of Gaggle’s entire customer base across North Carolina.
Support districts funded through state-provided allocations with scaled customer success strategy and enterprise relationship management.
Serve as a strategic advisor to district leaders across North Carolina.
Operationalize tier-specific engagement models ensuring appropriate support for customers.
Maintain relationships with key state agencies and advocates by providing reporting on program success and feedback from existing customers.
Review and standardize engagement across districts within each tier.
Establish clear engagement standards for each customer tier and build repeatable communication workflows.

Requirements

What you’ll need

7+ years of experience in Customer Success, Account Management, or a related field, managing enterprise or strategic accounts.
Proven ability to own a book of business with direct accountability for retention and expansion.
Experience developing scaled customer success programs alongside high-touch engagement.
Prior experience working within K–12 education systems, with an understanding of district structures, priorities, and decision-making processes.
Strong consultative skills with the ability to build trust with senior district leadership.
Demonstrated ability to navigate complex buying and funding processes, ideally in the public sector or education.
Experience influencing multi-stakeholder environments and driving alignment.
Highly organized and self-directed, with strong time and territory management skills.

Benefits

Comp & perks

Willingness to travel within North Carolina as needed.
Candidates based in North Carolina are highly preferred.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managemententerprise relationship managementscaled customer success programsengagement modelscommunication workflowsretention strategiesexpansion strategiesconsultative skillstime management

Soft Skills

organizational skillsself-directedtrust buildinginfluencing skillsalignment driving