Enterprise Customer Success Manager – Statewide
Gaggle
full-time
Posted on:
Location Type: Remote
Location: North Carolina • United States
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About the role
- Own the success, retention, and growth of Gaggle’s entire customer base across North Carolina.
- Support districts funded through state-provided allocations with scaled customer success strategy and enterprise relationship management.
- Serve as a strategic advisor to district leaders across North Carolina.
- Operationalize tier-specific engagement models ensuring appropriate support for customers.
- Maintain relationships with key state agencies and advocates by providing reporting on program success and feedback from existing customers.
- Review and standardize engagement across districts within each tier.
- Establish clear engagement standards for each customer tier and build repeatable communication workflows.
Requirements
- 7+ years of experience in Customer Success, Account Management, or a related field, managing enterprise or strategic accounts.
- Proven ability to own a book of business with direct accountability for retention and expansion.
- Experience developing scaled customer success programs alongside high-touch engagement.
- Prior experience working within K–12 education systems, with an understanding of district structures, priorities, and decision-making processes.
- Strong consultative skills with the ability to build trust with senior district leadership.
- Demonstrated ability to navigate complex buying and funding processes, ideally in the public sector or education.
- Experience influencing multi-stakeholder environments and driving alignment.
- Highly organized and self-directed, with strong time and territory management skills.
Benefits
- Willingness to travel within North Carolina as needed.
- Candidates based in North Carolina are highly preferred.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successaccount managemententerprise relationship managementscaled customer success programsengagement modelscommunication workflowsretention strategiesexpansion strategiesconsultative skillstime management
Soft Skills
organizational skillsself-directedtrust buildinginfluencing skillsalignment driving