Gaggle

Operations Safety Analyst – Trust & Safety

Gaggle

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

Cloud

About the role

  • Reviewing and analyzing student activity to identify a need for intervention related to student safety or well-being while maintaining quality and efficiency goals set in place to ensure quick delivery of actionable information to emergency contacts
  • Communicating with our customers, designated emergency contacts, at a school district to relay important information
  • Fielding phone calls and emails from customers about student incidents in a responsive, resourceful, and professional manner
  • Applying sound judgment and knowledge from previous related experience to make the best decisions to keep students safe
  • Recording and maintaining concise notes regarding each incident in Salesforce CRM
  • Identifying trends, utilizing research to make decisions, and collaborating with other Operations Analysts to make recommendations for decision strategy
  • Working closely with department leadership to develop processes and procedures to reach company goals
  • Auditing decisions made by others with a focus on accuracy and efficiency to improve the quality of decisions made on the team
  • Operating as a single contributor on a team with a high level of ownership of individual outcomes

Requirements

  • Experience using a variety of desktop and web-based applications. We use Salesforce, Service Cloud, Slack and Sling here at Gaggle
  • Experience in crisis management, child advocacy, content moderation, or a related field or degree
  • A strong comfort level in communicating sensitive information through email, text, and phone to convey the seriousness of a situation
  • The ability to stay focused on the same task for long uninterrupted periods. You must be able to process large amounts of content quickly and accurately
  • A passion for reading. You will read a lot of material as you review and analyze student content, so excellent reading comprehension is important
  • Confidence to operate independently and autonomously within a virtual team environment and the ability to reach goals with minimal supervision
  • A high degree of ownership of individual outcomes and contribution to the department and company goals.
  • A passion for continuous improvement and a willingness to manage change with grace
  • Fluency in Spanish is a plus
Benefits
  • We’re a remote-first company; our team works together across all 50 US states
  • PPO and HDHP health insurance plans through BCBS of Illinois; coverage includes treatment for fertility (including IVF) as well as offering virtual visits and mental health resources
  • Dental insurance (including orthodontia) through Guardian
  • Vision insurance through BCBS/EyeMed
  • HSA, FSA, LPFSA, and DCFSA available, with a $500 annual company contribution
  • 401(k) plan with immediate vesting and a 4% company contribution with each paycheck
  • Employee Assistance Program through Paychex and Guardian (includes financial and legal assistance)
  • Flexible PTO
  • Generous, 100% to 70% paid leave plans, up to 90 days
  • Pet Insurance
  • Discount Program
  • Fun perks such as team recognition programs, holiday gifts and bonuses, company retreats, raffles, and fantasy football leagues

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
crisis managementchild advocacycontent moderationreading comprehension
Soft skills
communicationresourcefulnessprofessionalismjudgmentfocusindependenceownershipcontinuous improvementadaptability