Customer Support Associate, Email/SMS and Influencer Outreach
Pomelo
Support Specialist
GACC Midwest - German American Chamber of Commerce of the Midwest, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $28 - $32 per hour
Job Level
Mid-LevelSenior
About the role
- Serve as the first line of communication for client questions via email or virtual chat
- Support onboarding processes for new clients or program participants
- Troubleshoot common issues or escalate more complex problems as needed
- Maintain organized records of client interactions and provide relevant feedback to improve internal processes
- Collaborate with internal departments to ensure client needs are addressed promptly
- Provide professional, responsive, and thoughtful assistance to clients and internal teams; act as an initial point of contact
Requirements
- A clear, professional communicator (written and verbal)
- Empathetic and solution-oriented; able to handle inquiries with patience and professionalism
- Comfortable using digital tools
- Highly organized and dependable; able to manage multiple tasks with attention to detail
- Previous experience in a client support, administrative, or service-oriented role is a plus
- Strong work ethic and growth mindset; open to training
Benefits
- A remote role with flexible working hours
- The opportunity to work with an established, mission-driven organization supporting German-American business relations
- Exposure to a variety of industries and services within an international business context
- A collaborative and professional environment with room for learning and development
- The German American Chamber of Commerce, Inc. (GACC) is committed to fostering an inclusive and respectful workplace
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
professional communicatorempatheticsolution-orientedpatientorganizeddependableattention to detailstrong work ethicgrowth mindset
