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Senior Field Service Engineer – Electron Beam Equipment
GACC Midwest - German American Chamber of Commerce of the Midwest, Inc.Senior Field Service & Commissioning Engineer managing technical escalations and commissioning for electron beam equipment at customer sites. Supporting teams with advanced troubleshooting and complex system challenges.
Tech Stack
Tools & technologiesElectronRay
About the role
Key responsibilities & impact- Provide technical leadership for machine commissioning and startup activities, both at the Lombard facility and at customer sites across North America
- Support complex or first-of-kind installations, particularly in non-standard commissioning scenarios
- Perform advanced troubleshooting across EB welding and additive manufacturing equipment, including electrical, vacuum, controls, and electromechanical subsystems
- Serve as a senior technical escalation point for Field Service Engineers and customers during complex troubleshooting situations
- Support root-cause analysis and long-term corrective actions for recurring technical issues
- Coordinate closely with engineering and project teams in Germany on technical issues and system improvements
- Design and deliver customer and internal training programs ranging from machine operators to engineering-level users
- Mentor and support newer Field Service Engineers and Technicians entering the EB technology environment
- Create and maintain troubleshooting guides, commissioning documentation, and technical procedures
- Contribute to commissioning runbooks and technical service documentation
- Perform targeted PLC diagnostics and adjustments (Siemens / TIA Portal preferred; others considered)
- Support troubleshooting of HMIs, drives, sensors, and industrial communication networks
- Diagnose and resolve issues involving electrical systems, high-voltage components, vacuum equipment, and motion-control systems
- Support integration and troubleshooting of highly customized machinery and automation environments
- Act as a senior technical point of contact for key customer accounts
- Support customer escalations with professionalism and urgency
- Assist proposal and quoting phases with technical input when needed
- Champion a strong safety culture, particularly around high-voltage, X-ray, and vacuum systems
Requirements
What you’ll need- 5–10+ years of hands-on experience supporting complex industrial or high-tech equipment
- Strong troubleshooting capabilities across electromechanical equipment and integrated subsystems
- Experience in commissioning, field service, startup, or applications engineering environments
- Working knowledge of PLC diagnostics (programming not required)
- Ability to work independently in customer-facing environments
- Strong communication skills and ability to train others
- Willingness to travel approximately 25–40%
- Preferred: Experience with electron beam systems
- Preferred: Experience with vacuum equipment, high-voltage systems, semiconductor equipment, thermal processing systems, or similarly complex machinery
- Preferred: Experience with additive manufacturing systems
- Preferred: Familiarity with Siemens PLC environments (TIA Portal, drives, etc.)
- Preferred: Experience mentoring or leading technical personnel
- Preferred: Experience working within multinational or German engineering organizations
Benefits
Comp & perks- PTO: 15 days per year
- 401(k) with company match
- Health insurance (Blue Cross Blue Shield, including dental)
- Visa sponsorship may be considered on a case-by-case basis
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingcommissioningPLC diagnosticselectromechanical systemshigh-voltage systemsvacuum equipmentadditive manufacturingelectron beam systemsthermal processing systemsindustrial communication networks
Soft Skills
technical leadershipcommunication skillsmentoringcustomer-facingproblem-solvingtrainingindependenceprofessionalismurgencycollaboration