Customer Care Agent
Gabtech Global, LLC
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteSalary
💰 ₱17,857 per hour
Job Level
Junior
About the role
- Takes and processes phone calls, emails, correspondence, and escalations from customers, technicians, and agents
- Provides assignment status information to customers and maintains knowledge of company organizational policies and procedures
- Comfortable with working nights, weekends, and holidays and strong written and verbal communication skills.
- Determine if the customer’s needs were met based on their description of their problem within the work order and the technician’s closing notes.
- Answer phones daily for customers and technicians and takes appropriate action based on the content of the phone call.
- Assist technicians with updating and closing their work orders.
- Assist customers with obtaining updates on service calls.
- Process customer escalations effectively and professionally
- Escalating issues to management when warranted.
- Answer emails and web chats regarding schedule changes, updates, and closing requests.
- Other duties as assigned.
Requirements
- Have at least 6-months of experience for a major BPO company in the Philippines.
- Must have Technical Support Experience
- Windows desktop/laptop ONLY
- Experience handling customer service for US clients.
- Ability to interact positively with customers.
- Excellent communication and critical thinking skills.
- Proficient with Microsoft Office applications including Outlook and Excel.
- Ability to pivot between different tasks effectively.
- Dependable with an excellent attendance record.
- Preferred: Salesforce experience strong Microsoft Office Suite skills
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Technical Support ExperienceWindows desktopWindows laptopMicrosoft OfficeMicrosoft OutlookMicrosoft ExcelSalesforce
Soft skills
communication skillscritical thinkingcustomer interactiondependabilityattendance recordtask management