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GTM Systems Forward Deployed Engineer
G2. Partnering directly with Customer Success and Customer Support business stakeholders to understand goals, OKRs, and process pain points — translating them into technical solutions without a PM or BSA intermediary .
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Partnering directly with Customer Success and Customer Support business stakeholders to understand goals, OKRs, and process pain points — translating them into technical solutions without a PM or BSA intermediary
- Owning the full delivery lifecycle: requirements gathering, solution design, configuration, development, testing, deployment, documentation, and ongoing iteration
- Building and maintaining solutions across G2's post-sale tech stack, including Salesforce (Sales Cloud, Service Cloud), Salesforce Experience Cloud, Forethought, Catalyst, Slack, and ZoomInfo
- Developing within Salesforce using both declarative configuration and code — writing Apex classes, triggers, and Lightning Web Components (LWC) for solutions that go beyond what clicks can deliver
- Designing and deploying AI-powered GTM workflows — leveraging tools like Claude Code, Dust, and native AI capabilities within the stack to automate and augment how CS and Support teams operate
- Evaluating and integrating new tools as the ecosystem evolves, with a bias toward solutions that reduce manual work and accelerate time-to-value for business teams
- Maintaining the reliability, performance, and governance of the systems you own — including documentation, change management, and proactive monitoring
Requirements
What you’ll need- 8+ years of experience in a Salesforce-centric technical role, with demonstrated ownership of solution delivery end-to-end
- Salesforce development proficiency: Apex (classes, triggers, batch jobs), Lightning Web Components (LWC), SOQL, and platform configuration (flows, validation rules, page layouts, permission sets)
- Experience working directly with business stakeholders — comfortable running discovery conversations, asking sharp questions, and pushing back when scope creep threatens delivery
- Hands-on experience with Salesforce Experience Cloud (Communities/Portals) and Service Cloud
- Familiarity with one or more tools in the CS/Support ecosystem: Forethought, Catalyst, Gainsight, or comparable platforms
- Demonstrated ability to operate without a PM or QA function — you write your own test cases, own your own deployments, and catch your own bugs
- Comfort with AI-assisted development workflows and a genuine curiosity about applying LLMs and AI agents to GTM and operational problems
- Strong written and verbal communication — you can explain a data model to an engineer and a business case to a VP in the same day.
Benefits
Comp & perks- Flexible work
- Ample parental leave
- Unlimited PTO
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SalesforceApexLightning Web ComponentsSOQLplatform configurationrequirements gatheringsolution designdevelopmenttestingdeployment
Soft Skills
communicationstakeholder engagementproblem-solvingcuriosityadaptabilityindependencecritical thinkingdiscovery conversationsnegotiationdocumentation