G2

Customer Success Manager, Data Solutions

G2

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $95,000 - $115,000 per year

Job Level

JuniorMid-Level

Tech Stack

SQLTypeScript

About the role

  • Serve as an advocate that consults customers on best methods to take full advantage of G2’s data, through both dashboard, raw data, and API delivery
  • Form strong relationships that influence upsell opportunities, and shift from relationship to partnership with the client
  • Understand and anticipate customers needs and goals; track customer progress on goals and capture big wins to provide ROI back to customer
  • Build a strong partnership with your Account Manager and Sales counterparts and develop an account playbook to expand and retain your book of business to meet/ exceed your goals
  • Understand most general technical issues and be excellent at funneling to the appropriate channel - TS, TechOps, or when the CSM should be able to handle questions themselves. This person also knows when to escalate cases based on the importance of the ticket and SLA

Requirements

  • 2+ years of proven Customer Success, Account Management, Sales or relevant customer facing SaaS experience
  • Proven, verifiable track record of quota attainment / achieving NRR or other revenue goals
  • Strong communication skills
  • Process-minded, with experience in project management
  • Detail-oriented, with clear evidence of implementing organizational systems
  • Nice to have: experience with Snowflake, API configurations, BI Tools, SQL
Benefits
  • Flexible work
  • Ample parental leave
  • Unlimited PTO

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
API deliverySQLBI Toolsdata analysisproject managementquota attainmentrevenue goalsorganizational systemscustomer successaccount management
Soft skills
strong communicationrelationship buildinginfluencinganticipating customer needsdetail-orientedprocess-mindedconsultative skillsproblem-solvingescalation managementcollaboration