Support Specialist – Fixed Term Contract, 1 Year

G-P

Support Specialist managing customer inquiries related to HR, IT, and Finance in a remote-first setting. Working with diverse teams to enhance customer satisfaction.

Posted 5/4/2026contractRemote • 🇮🇳 IndiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Managing customer relationships and addressed concerns in a timely manner SaaS Model
Present a well-rounded skill set that combines technical acumen with essential soft skills like leadership, adaptability, and problem-solving
Tailored to meet the evolving demands of customer relationship management.
Developed and executed omnichannel engagement strategy, boosting customer satisfaction scores by 95%.
Triage prioritizes by assessing and sorting the urgency of tickets
Utilize Zendesk & GPP to track customer interactions and maintain accurate records.
Dedicated Support on Platinum & Gold Customer Support
Provide first point of contact for HR, IT, or Finance related inquiries
Communicate effectively both verbally and in written form with professionals and customers to explain and resolve queries and concerns (via email, phone, and other means of communication)

Requirements

What you’ll need

3-5 years of Global Shared Services with at least six months of experience in handling HR related Shared Services activities (Hire to Retire Model) / IT Level 1 Support / Finance Shared Services answering Queries relating to Payroll, Billing, Invoices / Benefits Support Queries / Related Queries in Tier 1 model (Any Two combination preferred)
Proficient in both written and verbal English; Resourceful, problem-solving aptitude and thorough knowledge of HR procedures and policies
Strong Knowledge in Zoho & GPP
Customer oriented with ability to adapt/respond to diverse customer base
Excellent organizational and time-management skills
Proven work experience in similar shared services position
Ability to work in an international team comprised of team members in different locations and from different cultures and backgrounds
Ability to work in a dynamic, rapidly changing environment
Ability to manage and meet expected SLAs and KPI
Meticulous attention to detail/ Literacy with MS Office

Benefits

Comp & perks

Generous paid parental leave
Flexible time off
Spending accounts
Medical insurance
Dental insurance
Vision insurance
Sabbatical after 5 years

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer relationship managementomnichannel engagement strategyHR proceduresIT Level 1 SupportPayrollBillingInvoicesBenefits SupportShared ServicesSaaS Model

Soft Skills

leadershipadaptabilityproblem-solvingcommunicationorganizational skillstime-managementcustomer orientedresourcefulattention to detailability to work in a dynamic environment