G-P

Manager, Support Specialist

G-P

full-time

Posted on:

Location Type: Remote

Location: India

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Job Level

SeniorLead

About the role

  • Responsible for the management of our GP–Support team operating in the Americas time zone.
  • Plan, direct and integrate industry best practices to achieve operational efficiency.
  • Give guidance, mentor, and coach direct reports; establish and monitor performance goals.
  • Manage smooth implementation of integrated & standard operations practices with key business partners (internal & external).
  • Achieve successful service delivery metrics; SLA achievement and attainment of customer satisfaction targets.
  • Maintain a close collaboration with Finance, HR, IT subject matter experts while supporting customers with payroll, benefits, invoicing, and benefits, etc.
  • Manage team members working with external support, including stakeholder coordination with local service providers (LSP) and Local Payroll providers (LPP).

Requirements

  • Degree or higher in International Business, Accounting, Law, HR, Finance, or other depending on other experience.
  • 8-12 years of prior experience in a multi-tasking, fast-paced, deadline-oriented role.
  • 4 years of people management experience in a centralized shared services environment
  • Detail oriented focused on quality output; identifies and resolves moderately complex business problems.
  • Strong Manager experience in centralized HR shared service operation management.
  • Strong Experience in Peoplesoft/Workday/SAP, Any relevant HRMS tool knowledge.
  • Knowledge / Experience with Zendesk and Salesforce; business analytical tools are a plus.
  • Strong understanding of finance and HR fundamentals in different locales.
  • Good interpersonal skills to manage sensitive and confidential situations; the position continually requires demonstrated poise, tact, and diplomacy.
  • Ability to collaborate with diverse individuals and/or groups.
  • Problem solving to analyse root cause issues and create action plans.
  • Lean & Six sigma experience will be an advantage
Benefits
  • generous paid parental leave
  • flexible time off
  • spending accounts
  • medical insurance
  • dental insurance
  • vision insurance
  • sabbatical after 5 years and more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
people managementoperational efficiencyservice delivery metricsSLA achievementproblem solvingLeanSix Sigmabusiness analysis
Soft Skills
mentoringcoachinginterpersonal skillscollaborationdetail orientedtactdiplomacy