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About the role
Key responsibilities & impact- Responsible for the management of our GP–Support team operating in the Americas time zone.
- Plan, direct and integrate industry best practices to achieve operational efficiency.
- Give guidance, mentor, and coach direct reports; establish and monitor performance goals.
- Manage smooth implementation of integrated & standard operations practices with key business partners (internal & external).
- Achieve successful service delivery metrics; SLA achievement and attainment of customer satisfaction targets.
- Maintain a close collaboration with Finance, HR, IT subject matter experts while supporting customers with payroll, benefits, invoicing, and benefits, etc.
- Manage team members working with external support, including stakeholder coordination with local service providers (LSP) and Local Payroll providers (LPP).
Requirements
What you’ll need- Degree or higher in International Business, Accounting, Law, HR, Finance, or other depending on other experience.
- 8-12 years of prior experience in a multi-tasking, fast-paced, deadline-oriented role.
- 4 years of people management experience in a centralized shared services environment
- Detail oriented focused on quality output; identifies and resolves moderately complex business problems.
- Strong Manager experience in centralized HR shared service operation management.
- Strong Experience in Peoplesoft/Workday/SAP, Any relevant HRMS tool knowledge.
- Knowledge / Experience with Zendesk and Salesforce; business analytical tools are a plus.
- Strong understanding of finance and HR fundamentals in different locales.
- Good interpersonal skills to manage sensitive and confidential situations; the position continually requires demonstrated poise, tact, and diplomacy.
- Ability to collaborate with diverse individuals and/or groups.
- Problem solving to analyse root cause issues and create action plans.
- Lean & Six sigma experience will be an advantage
Benefits
Comp & perks- generous paid parental leave
- flexible time off
- spending accounts
- medical insurance
- dental insurance
- vision insurance
- sabbatical after 5 years and more.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
people managementoperational efficiencyservice delivery metricsSLA achievementproblem solvingLeanSix Sigmabusiness analysis
Soft Skills
mentoringcoachinginterpersonal skillscollaborationdetail orientedtactdiplomacy