Administration

• Proactively identify and execute opportunities for automation and continuous process improvements across all benefit administration tasks (enrollment, eligibility, data exchange, reporting) to enhance efficiency and accuracy.
• Build, document, and maintain comprehensive Standard Operating Procedures (SOPs) and process workflows for all benefits operational functions.
• Manage the timely and accurate execution of benefit offerings, including system setup, open enrollment readiness, and ongoing eligibility management.
• Own the integrity of all benefits data. Oversee and perform regular audits, reconciliation, and troubleshooting of data interfaces between the HRIS, Payroll, and external vendor systems.
• Ensure strict adherence to all regulations. Complete required annual filings and disclosures.
• Assist in performing strategic analysis of benefit utilization, cost reports, and trends to identify areas that may impact revenue opportunities for the business.
• Serve as a key operational liaison, partnering closely with Global Ops, Product, HRIS, and Payroll to ensure accurate benefit deductions, streamlined workflows, and unified employee data management.
• Coordinate day-to-day operational activities with benefit vendors, resolving complex eligibility issues, and ensuring timely service delivery.
• Manage the deployment of benefit communication materials and ensure appropriate visibility across the organization, supporting employee education and effective benefit usage.
• Provide timely, empathetic, and accurate customer service by serving as the primary point of contact for employee benefits inquiries, skillfully resolving questions related to eligibility, coverage, claims, and leaves of absences to ensure a positive and transparent employee experience.

Benefits Administrator

Lease Administration – Back Office Specialist