FYXER

Consumer Technology Training Content Manager

FYXER

contract

Posted on:

Location Type: Remote

Location: South Africa

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About the role

  • Own the creation, adaptation, and ongoing maintenance of consumer-facing training assets.
  • Develop launch-ready content to support seasonal campaigns and product releases.
  • Respond to last-minute updates and “just-in-time” content needs.
  • Maintain and update centralised repositories of training decks, playbooks, and quick reference guides including “always on” foundational content.
  • Ensure all messaging is consumer-focused, retail-relevant, and aligned with product positioning and brand messaging.
  • Regularly review and update assets based on product updates, retail feedback, and field insights.
  • Collaborate with Strategic Content and Marketing stakeholders to align on narrative, positioning, and quality standards.
  • Adapt technical or feature-based messaging into clear, compelling, customer-friendly storytelling.
  • Support video and digital training asset production where required.
  • Develop and maintain knowledge across relevant product categories and ecosystem developments.
  • Proactively monitor product updates, launches, and innovations (both public and internal).
  • Act as a content validator, ensuring accuracy, demonstration integrity, and best-practice representation.
  • Stress-test training materials and demonstrations through a field and retail lens.
  • Identify knowledge gaps from retail or field feedback and proactively address them through updated content or training.
  • Explore and experiment with AI tools and emerging technologies to integrate into future-facing training content.
  • Deliver engaging virtual and in-person training sessions for consumer-facing audiences (e.g., retail teams, field teams, training leads).

Requirements

  • Experience in training content development and delivery within a consumer or retail-facing environment.
  • Strong presentation and facilitation skills (virtual and in-person).
  • Proven ability to translate technical product information into engaging, accessible content.
  • Experience supporting product launches and seasonal retail campaigns.
  • Agile content creation skills with the ability to manage multiple priorities simultaneously.
  • High attention to detail and commitment to accuracy.
  • Strong stakeholder management and cross-functional collaboration skills.
  • Experience experimenting with AI tools or integrating emerging technologies into training is advantageous.
  • Comfortable working in fast-paced, evolving environments with shifting priorities.
Benefits
  • Collaborate with a high-performing team dedicated to excellence and impactful outcomes.
  • Work closely with progressive leaders who value your strategic insight and technical expertise.
  • Accelerate your growth through authentic challenges, practical problem-solving, and meaningful feedback.
  • Enjoy genuine autonomy within a supportive community focused on collective success.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
training content developmentcontent adaptationconsumer-facing trainingvideo productiondigital training asset productiontechnical messaging translationcontent validationAI tools experimentationemerging technologies integrationseasonal campaign support
Soft Skills
presentation skillsfacilitation skillsstakeholder managementcross-functional collaborationattention to detailaccuracy commitmentagile content creationmulti-priority managementcustomer-friendly storytellingadaptability in fast-paced environments