Fuze Health

Account Manager, Client Services

Fuze Health

full-time

Posted on:

Location Type: Remote

Location: Alabama • Arizona • United States

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Salary

💰 $75,000 - $100,000 per year

About the role

  • Act as the main point of contact for hospice clients, fostering trust and long-term partnerships.
  • Understand client needs and recommend pharmacy solutions that align with hospice care goals.
  • Drive client retention through proactive engagement and strategic support.
  • Identify and recommend pharmacy partners and solutions that meet hospice requirements.
  • Ensure alignment between hospice protocols and Fuze services, including formulary management and cost-containment strategies.
  • Collaborate with internal clinical pharmacists to validate clinical appropriateness of solutions.
  • Coordinate implementation of new hospice groups, ensuring smooth onboarding and education.
  • Work with internal teams (clinical, billing, operations) to support accurate claims processing and service delivery.
  • Address and resolve client inquiries, escalations, and service concerns promptly.
  • Review hospice utilization data and medication spend to identify trends and opportunities.
  • Prepare and present quarterly business reviews with actionable recommendations.

Requirements

  • Bachelor’s degree in healthcare, business, or a related field (or equivalent experience)
  • Minimum of 3 years of account management experience
  • Proficiency in Google Workspace and/or Microsoft Office Suite
  • Strong presentation skills, including the ability to create and deliver content in both virtual and in-person settings
  • Exceptional communication, active listening, problem-solving, and relationship-building abilities
  • Demonstrated project management expertise
  • Ability to work independently and manage tasks with minimal supervision
  • Collaborative mindset with the ability to thrive both individually and as part of a team
  • Ability to travel up to 50% of the time
Benefits
  • dental, vision, and multiple group medical plans to choose from
  • 401(k) retirement savings plan
  • group life insurance
  • accidental death and dismemberment (AD&D) insurance
  • flexible spending account (FSA) and health savings account (HSA)
  • commuter benefits
  • employer-paid short-term (STD) and long-term disability (LTD) insurance
  • additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program)
  • flexible vacation time
  • accrued paid sick time
  • 10 paid holidays, (2 floating holidays for full time non-exempt employees)
  • eight weeks of paid parental leave for eligible employees
  • additional paid weeks for the birthing parent
  • 4 weeks paid caregiver leave
  • a Lifestyle Spending Account allowance each month
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementproject managementformulary managementcost-containment strategiesdata analysispresentation skills
Soft Skills
communicationactive listeningproblem-solvingrelationship-buildingcollaborationindependencestrategic support