Account Manager, Client Services

Fuze Health

. Act as the main point of contact for hospice clients, fostering trust and long-term partnerships.

Posted 4/3/2026full-timeRemote • Alabama, Arizona, California, Colorado, Connecticut, Florida, Hawaii, Idaho, Illinois, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Act as the main point of contact for hospice clients, fostering trust and long-term partnerships.
Understand client needs and recommend pharmacy solutions that align with hospice care goals.
Drive client retention through proactive engagement and strategic support.
Identify and recommend pharmacy partners and solutions that meet hospice requirements.
Ensure alignment between hospice protocols and Fuze services, including formulary management and cost-containment strategies.
Collaborate with internal clinical pharmacists to validate clinical appropriateness of solutions.
Coordinate implementation of new hospice groups, ensuring smooth onboarding and education.
Work with internal teams (clinical, billing, operations) to support accurate claims processing and service delivery.
Address and resolve client inquiries, escalations, and service concerns promptly.
Review hospice utilization data and medication spend to identify trends and opportunities.
Prepare and present quarterly business reviews with actionable recommendations.

Requirements

What you’ll need

Bachelor’s degree in healthcare, business, or a related field (or equivalent experience)
Minimum of 3 years of account management experience
Proficiency in Google Workspace and/or Microsoft Office Suite
Strong presentation skills, including the ability to create and deliver content in both virtual and in-person settings
Exceptional communication, active listening, problem-solving, and relationship-building abilities
Demonstrated project management expertise
Ability to work independently and manage tasks with minimal supervision
Collaborative mindset with the ability to thrive both individually and as part of a team
Ability to travel up to 50% of the time

Benefits

Comp & perks

dental, vision, and multiple group medical plans to choose from
401(k) retirement savings plan
group life insurance
accidental death and dismemberment (AD&D) insurance
flexible spending account (FSA) and health savings account (HSA)
commuter benefits
employer-paid short-term (STD) and long-term disability (LTD) insurance
additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program)
flexible vacation time
accrued paid sick time
10 paid holidays, (2 floating holidays for full time non-exempt employees)
eight weeks of paid parental leave for eligible employees
additional paid weeks for the birthing parent
4 weeks paid caregiver leave
a Lifestyle Spending Account allowance each month

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementproject managementformulary managementcost-containment strategiesdata analysispresentation skills

Soft Skills

communicationactive listeningproblem-solvingrelationship-buildingcollaborationindependencestrategic support