Fuze Health

Client Success Manager

Fuze Health

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $108,000 - $135,000 per year

About the role

  • Lead and manage trusted client relationships - acting as a primary point of contact for customer inquiries and escalations, ensuring timely responses and as a trusted advisor to ensure client health and strategic alignment.
  • Oversee the customer lifecycle, from strategic onboarding through retention - providing technical support, addressing inquiries, resolving issues, and ensuring product functionality meets specifications.
  • Serve as voice-of-the customer, collaborating with Product and engineering teams to address product reliability considerations and provide feedback for product improvements based on client needs.
  • Pioneer and execute strategies to maximize customer satisfaction and retention, actively identifying opportunities for upselling and cross-selling.
  • Drive alignment for client success initiatives across cross-functional teams, ensuring they are integrated with and directly contribute to overall company growth objectives and strategies.
  • Work closely with finance team partners to track and stay informed of account financial performance of assigned clients
  • Represent client needs and feedback within the organization, advocating for their best interests and ensuring they receive optimal service
  • Track, analyze, and report on key client success metrics (e.g., recurring revenue/margin, product adoption rates, satisfaction scores), providing clients with regular updates on their performance and outcomes and strategic, data-backed recommendations for performance and outcome improvement.

Requirements

  • 5+ years in Healthcare Consulting, Customer Success or Account Management Role; preferably in digital healthcare or pharmacy industry.
  • Strong technical expertise or aptitude for understanding and troubleshooting complex systems and applications.
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and internal stakeholders.
  • Strategic thinker with a customer-centric approach and a focus on driving customer satisfaction and retention.
  • Analytical mindset with proficiency in data analysis and problem-solving, able to identify trends and insights to inform decision-making.
  • Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and stakeholders effectively.
Benefits
  • dental
  • vision
  • multiple group medical plans to choose from
  • 401(k) retirement savings plan
  • group life insurance
  • (AD&D) insurance
  • flexible spending account (FSA)
  • health savings account (HSA)
  • commuter benefits
  • employer-paid short-term (STD) and long-term disability (LTD) insurance
  • additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program)
  • flexible vacation time
  • accrued paid sick time
  • 10 paid holidays
  • (2 floating holidays for full time non-exempt employees)
  • up to 16 weeks of paid parental leave for a birthing parent
  • up to 8 weeks of paid bonding leave for non-birthing parents
  • up to 12 weeks of family caregiver leave, including 4 paid, to support care for a family member
  • a Lifestyle Spending Account allowance each month
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysistroubleshootingcustomer success metricsproduct functionalityupsellingcross-sellingstrategic onboardingclient healthperformance improvement
Soft Skills
communicationinterpersonal skillsrelationship buildingstrategic thinkingcustomer-centric approachanalytical mindsetproblem-solvingadaptabilitystakeholder management