Fuze Health

Customer Success Manager

Fuze Health

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $80,000 - $105,000 per year

About the role

  • Build and maintain trusted client relationships - acting as a primary point of contact for customer inquiries and escalations and ensuring timely responses.
  • Onboard new customers, providing technical support, addressing inquiries, resolving issues, and ensuring product functionality meets specifications.
  • Serve as voice-of-the customer, collaborating with Product and engineering teams to address product reliability considerations and provide feedback for product improvements based on client needs.
  • Develop strategies to maximize customer satisfaction and retention, identifying opportunities for upselling and cross-selling.
  • Collaborate with cross-functional teams to align client success initiatives with overall company objectives and strategies.
  • Work closely with finance team partners to track and stay informed of account financial performance of assigned clients.
  • Represent client needs and feedback within the organization, advocating for their best interests and ensuring they receive optimal service.
  • Track and report on key client success metrics (e.g., recurring revenue/margin, product adoption rates, satisfaction scores), providing clients with regular updates on their performance and outcomes.

Requirements

  • 3+ years in Healthcare Consulting, Customer Success or Account Management Role; preferably in digital healthcare or pharmacy industry.
  • Strong technical expertise or aptitude for understanding and troubleshooting complex systems and applications.
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and internal stakeholders.
  • Strategic thinker with a customer-centric approach and a focus on driving customer satisfaction and retention.
  • Analytical mindset with proficiency in data analysis and problem-solving, able to identify trends and insights to inform decision-making.
  • Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and stakeholders effectively.
Benefits
  • Dental, vision, and multiple group medical plans to choose from.
  • 401(k) retirement savings plan.
  • Group life insurance, (AD&D) insurance.
  • Flexible spending account (FSA) and health savings account (HSA).
  • Commuter benefits.
  • Employer-paid short-term (STD) and long-term disability (LTD) insurance.
  • Additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program).
  • Flexible vacation time.
  • Accrued paid sick time.
  • 10 paid holidays, (2 floating holidays for full time non-exempt employees).
  • Up to 16 weeks of paid parental leave for a birthing parent.
  • Up to 8 weeks of paid bonding leave for non-birthing parents.
  • Up to 12 weeks of family caregiver leave, including 4 paid.
  • Lifestyle Spending Account allowance each month.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysistroubleshootingcustomer success metricsproduct functionalityupsellingcross-sellingaccount financial performanceproduct adoption ratessatisfaction scores
Soft skills
communicationinterpersonal skillsrelationship buildingstrategic thinkingcustomer-centric approachanalytical mindsetproblem-solvingability to manage multiple prioritiesadvocacy