Manager, Clinical Operations
Fuze Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $97,500 - $117,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead, mentor, and manage a team of registered nurses operating in a remote call center environment; conduct performance evaluations, provide feedback, and support professional growth.
- Maximize nursing staff utilization to deliver high-quality patient care efficiently while driving program profitability.
- Develop, track, and analyze Key Performance Indicators (KPIs) such as consultations per nurse per month; make data-driven decisions to improve outcomes.
- Monitor call center metrics and ensure all patient interactions are handled with empathy, accuracy, and in accordance with clinical and company standards.
- Conduct regular audits and assessments of call center operations; identify and address areas for improvement in workflows, protocols, and systems.
- Design and deliver training programs for new and existing nurses covering clinical protocols, customer service, and call center systems.
- Ensure compliance with healthcare regulations, licensing requirements, and internal policies; verify that all nursing licenses and credentials are current in the internal EMR system.
- Partner with internal teams and stakeholders across the organization to align strategies, share insights, and improve patient care delivery.
Requirements
- Bachelor's degree in nursing (BSN) required; Master's degree in Nursing, Healthcare Administration, or related field preferred
- Active multistate compact nursing license required
- Minimum 5 years of nursing experience, including at least 2 years in a call center or telehealth environment
- Proven leadership or supervisory experience (preferred)
- Strong understanding of clinical guidelines, call center operations, and healthcare compliance standards
- Excellent leadership, communication, and problem-solving skills
- Proficiency in call center software and electronic health record (EHR) systems
Benefits
- Health, dental & vision insurance
- 401k Matching contribution
- Flexible PTO plan
- Wellness/lifestyle account.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
nursingcall center operationstelehealthclinical guidelinesperformance evaluationdata analysisKey Performance Indicators (KPIs)training program developmentworkflow improvementhealthcare compliance
Soft skills
leadershipmentoringcommunicationproblem-solvingempathyfeedbackorganizational skillsprofessional growth supportcollaborationstrategic alignment
Certifications
Bachelor's degree in nursing (BSN)Master's degree in NursingMaster's degree in Healthcare Administrationactive multistate compact nursing license