VP, AI-Native Product & Experience Solutions

Futurice

Lead AI-Native Product & Experience Solutions at Futurice. Shape the future of digital products and services using AI across design, strategy, and technology.

Posted 6/2/2026full-timeHelsinki • 🇫🇮 FinlandLeadWebsite

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

Shape and evolve Futurice Nordic’s services around AI-native digital products, customer experience transformation, service design, product development and intelligent interfaces.
Define how AI changes both what we deliver to clients and how we deliver it, from discovery and design to development, launch, optimization and continuous improvement.
Develop a clear service line point of view on AI-augmented product development, agentic SDLC, adaptive experiences, personalization, experimentation and digital product operating models.
Move the service line beyond traditional design and delivery models toward more integrated, AI-enabled and outcome-oriented services.
Identify where reusable assets, accelerators, playbooks and delivery patterns can improve quality, speed, differentiation and commercial performance.
Align regional offerings with Futurice’s group-level strategy across AI, data, software engineering, product development and experience transformation.
Lead and support strategic client engagements that help organizations rethink their digital products, services and delivery models in the age of AI.
Help clients move from fragmented digital initiatives toward scalable, AI-enabled product and service ecosystems.
Advise senior stakeholders on how AI, data, automation and agentic development can change customer experience, product development, service delivery and business outcomes.
Translate customer, business and technology needs into product strategies, service concepts, experience architectures, delivery roadmaps and transformation plans.
Support teams in delivering digital products and services that combine strong user insight, data-driven decision-making, modern engineering and responsible AI.
Ensure delivery balances ambition with feasibility, helping teams make thoughtful trade-offs between innovation, business value, technical quality, ethics and speed.
Lead multidisciplinary teams across design, product, software engineering, data and AI.
Work closely with domain, account and sales teams to bring product, experience and AI-native delivery thinking into broader client transformation opportunities.
Support people leaders and capability leads in developing the skills needed for the next generation of digital product and experience work.
Champion Futurice’s perspective on AI-native products, AI-augmented delivery and the future of digital customer experiences.
Support sales and client growth by articulating how AI changes customer value, product differentiation, delivery speed and business performance.
Help shape compelling propositions, cases, narratives and offerings that connect client needs with Futurice’s evolving capabilities.
Represent Futurice externally through client conversations, talks, writing, events and community engagement.
Contribute to the development of repeatable service assets, accelerators and points of view that strengthen Futurice’s market position.

Requirements

What you’ll need

Strong senior leadership background in digital product development, customer experience, service design, software engineering, product strategy, technology consulting or transformation.
Proven experience leading multidisciplinary teams and complex client engagements across strategy, design, product, data and engineering.
Experience driving change across services, capabilities or operating models, not only leading individual projects or craft teams.
Strong understanding of how AI is changing digital product and service development, including AI-augmented delivery, agentic workflows, copilots, automation, personalization, recommendation systems and adaptive interfaces.
Solid grasp of modern software delivery and product development practices, including agile delivery, product operating models, design systems, experimentation, architecture, DevOps and continuous improvement.
Ability to connect customer experience, business value, technology architecture and delivery economics into a coherent client narrative.
Strong client advisory skills, with the ability to engage senior business and technology stakeholders.
Commercial mindset, with the ability to connect client needs, value creation, delivery models and profitable growth.
Ability to lead through ambiguity and help teams navigate significant shifts in market expectations, technology and ways of working.
Good understanding of responsible and ethical use of data and AI in customer-facing products and delivery processes, including privacy, transparency, inclusion and governance.
Excellent communication and storytelling skills, able to make complex technology and transformation topics clear, concrete and relevant.
Curiosity and learning mindset, with a strong interest in emerging AI-native products, agentic development, new interaction models and the future of digital services.

Benefits

Comp & perks

A hybrid work model that supports flexibility and collaboration
Free choice of work gear — laptop, phone, tablet, headphones, and more
Sports and lunch benefit
Comprehensive healthcare and additional health insurance
Futurice clubs and free-time activity groups
Learning events and internal communities
Certification programs to support your continued development
Thorough local and global onboarding with support from a Futubuddy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI-native digital productscustomer experience transformationservice designproduct developmentintelligent interfacesAI-augmented deliveryagentic SDLCagile deliveryDevOpsdata-driven decision-making

Soft Skills

senior leadershipclient advisorycommunicationstorytellingcuriositylearning mindsetability to lead through ambiguitystrategic thinkingcollaborationproblem-solving