Lead Developer – Customer Experience Solutions

Futurice

Lead Developer in Customer Experience solutions at Futurice. Working with a multidisciplinary team to create human-centric digital experiences in a hybrid work model.

Posted 5/29/2026full-timeHelsinki • 🇫🇮 FinlandSenior💰 €5,567 - €6,968 per monthWebsite

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud Platform

About the role

Key responsibilities & impact

Act as the responsible technical contact person within the project scope — both internally and externally
Provide opinionated technical leadership tailored to the project and client context
Facilitate technology choices, architecture decisions, and ways of working that align with project goals and organizational standards
Ensure that security and compliance requirements are understood and fulfilled throughout the development lifecycle, both in the ways of working with AI tools and the actual solutions the team builds
Oversee and contribute to the creation of documentation to support onboarding, operations, and continuity (including updating relevant entries in Power)
Identify and flag new sales opportunities and proactively communicate them to the Sales team
Provide technical support in sales cases, especially within your client relationships or specific industry domain
Strive to overcome technical and organizational challenges with creativity and resilience
Ensure the project team has the capabilities needed to succeed, and knows how to leverage Futurice’s internal resources and external partner networks effectively
Foster a culture of continuous improvement, learning, and openness.

Requirements

What you’ll need

Lead developer experience in software development with a full-stack mindset and a deep technical understanding
Proficiency in using agentic AI tools (e.g., GitHub Copilot, Cursor, Claude Code) across the entire lifecycle—from planning and implementation to testing and debugging
The Ability to coach our teams on Agentic AI, sharing your expertise to help everyone pivot to AI-augmented workflows in their daily work
A proven track record of mentoring developers, taking charge of technical architecture and helping the team grow their professional skills
The confidence to act as the go-to expert for clients, explaining technical trade-offs and designing innovative AI-related solutions
Experience managing cloud platforms (AWS, GCP, or Azure) and handling DevOps, CI/CD, and AI infrastructure needs
A commitment to strong security practices, ensuring data privacy, compliance, and the ethical use of AI in all projects
Ability to guide teams with a pragmatic approach, staying curious and opinionated while keeping everyone aligned
A consultative mindset focused on solving real-world challenges and using tech to deliver value to our clients
Professional working proficiency in both Finnish and English.

Benefits

Comp & perks

A hybrid work model that supports flexibility and collaboration
Free choice of work gear — laptop, phone, tablet, headphones, and more
Sports and lunch benefit
Comprehensive healthcare and additional health insurance
Futurice clubs and free-time activity groups
Learning events and internal communities
Certification programs to support your continued development
Thorough local and global onboarding

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

full-stack developmentagentic AI toolscloud platformsDevOpsCI/CDtechnical architecturementoringsecurity practicesdata privacyAI infrastructure

Soft Skills

technical leadershipcoachingcommunicationproblem-solvingcreativityresiliencecontinuous improvementconsultative mindsetcuriosityopenness