Customer Success Manager

FutureFit AI

full-time

Posted on: 2/9/2026

Location Type: Remote

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💰 $80,000 - $120,000 per year

About the role

Build Deep Relationships: Develop and maintain strong relationships with key stakeholders in assigned customer accounts.
Provide Comprehensive Support: Take ownership of key stages in the customer journey from implementation to ongoing support and success.
Drive Platform Adoption: Provide guidance to customers to help them achieve their objectives while using our platform.
Cultivate Product Expertise: Develop a deep understanding of our products and stay updated on new features and enhancements.
Identify Renewals and Upsell Opportunities: Proactively identify opportunities for customer renewals and upsells.
Represent the Voice of the Customer: Play a vital role in shaping FutureFit AI's product roadmap and domain expertise by thoroughly understanding current and future customer requirements.

Proven ability to manage customer relationships and build long-term trust with key stakeholders.
Track record of solving complex problems with structured thinking and a focus on outcomes.
Experience leading customer meetings and communicating clearly with executives, staff, and technical teams.
Background in managing multiple projects at once, keeping timelines, deliverables, and stakeholders aligned.
Exposure to strategic planning, connecting daily work to broader customer and business goals.
Experience handling sensitive conversations in a way that balances empathy with accountability.
Ability to create effective presentations that simplify complex ideas for a range of audiences.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

relationship managementproblem solvingcommunicationproject managementstrategic planningempathyaccountabilitypresentation skills