Senior Customer Success Manager
FutureFit AI
full-time
Posted on:
Location Type: Hybrid
Location: Toronto • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$100,000 - CA$120,000 per year
Job Level
Senior
About the role
- Develop and maintain strong ties with customer stakeholders.
- Lead customers through implementation and ongoing success.
- Guide customers on how to get the most from the platform.
- Stay current on new features and updates.
- Identify renewal and upsell opportunities early.
- Translate customer needs into insights that shape our roadmap.
- Support growth and partnership efforts by providing customer and market insights.
Requirements
- Proven ability to manage customer relationships and build long-term trust with key stakeholders.
- Track record of solving complex problems with structured thinking and a focus on outcomes.
- Experience leading customer meetings and communicating clearly with executives, staff, and technical teams.
- Background in managing multiple projects at once, keeping timelines, deliverables, and stakeholders aligned.
- Exposure to strategic planning, connecting daily work to broader customer and business goals.
- Experience handling sensitive conversations in a way that balances empathy with accountability.
- Ability to create effective presentations that simplify complex ideas for a range of audiences.
- Comfort interpreting data and metrics to surface insights that inform adoption, renewals, and product feedback.
- Consulting experience or workforce development experience is preferred.
Benefits
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer relationship managementproblem solvingstructured thinkingcommunicationproject managementstrategic planningempathyaccountabilitypresentation skillsdata interpretation