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Sales & Retention Assistant – Magazine Subscriptions
FutureRetention Assistant helping Future PLC, a global specialist media company, retain magazine subscribers. Handling cancellations, objections, customer data, and monthly retention targets.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer retention and negotiation skills, effectively managing customer relationships to achieve KPIs and ensure satisfaction. Proficient in problem-solving and collaboration across teams to enhance customer service outcomes.
Highest-signal resume keywords
Customer RetentionNegotiation SkillsSales ExperienceCustomer Service ExperienceTime Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Customer-FocusedQuestioning SkillsListening SkillsProblem-SolvingCollaboration
Tools & Technologies
Customer Data Systems
Industry Keywords
Subscription ManagementKPI AchievementObjection Handling
About the role
Key responsibilities & impact- Retain magazine subscription customers throughout the year and ensure customer satisfaction and continued subscriptions
- Act as the point of contact for individual customers looking to cancel their subscription
- Achieve KPIs and monthly targets
- Handle objections, solve problems, and retain customers
- Use relevant systems to accurately capture customer data, including updating notes and outcomes
- Report to the Head of Services
Requirements
What you’ll need- Customer-focused with questioning and listening skills
- Sales experience advantageous
- Excellent retention, selling, and negotiating skills
- Ability to prioritise and manage own workload and time
- Ability to work collaboratively within the team and other departments
- Customer service experience
Benefits
Comp & perks- Uncapped leave
- Bonus through profit sharing when targets are met
- Refer-a-friend reward
- Wellbeing support with access to Colleague Assistant Programmes
- Opportunity to purchase shares in Future through the Share Incentive Plan
- Hybrid working: three days from the office and two from home
- Reasonable adjustments support