Global Head of Client Success

Future

Global Head of Client Success building client success functions for a global media leader. Overseeing client management, project delivery, and commercial operations across multiple markets.

Posted 7/9/2026full-timeNew York City • New York • 🇺🇸 United StatesLead💰 $200,000 - $275,000 per yearWebsite

About the role

Key responsibilities & impact

Define and execute the global client success strategy to align with company growth goals
Oversee global teams across Account Management, Campaign Delivery, and Client Success
Manage executive relationships with strategic global clients and external agency partners
Enhance client retention, renewals, and revenue expansion across existing accounts
Standardize global account management processes and implement consistent campaign management methodologies
Build executive dashboards to measure client health, retention, and commercial performance metrics

Requirements

What you’ll need

12+ years' experience in client success, account management or commercial leadership.
Significant leadership experience within digital publishing, media, advertising, marketing services or technology.
Experience managing global or multi-regional client service organizations.
Proven track record leading large, high-performing teams.
Strong commercial acumen with responsibility for revenue retention and growth.
Experience building scalable operational processes and service models.
Executive stakeholder management experience with major brands and agencies.
Experience leading organizational change and transformation programs.

Benefits

Comp & perks

Medical, dental, and vision coverage
401k plus a company match
Uncapped leave, because we trust you to manage your workload and time
When we hit our targets, enjoy a share of our profits with a bonus
Refer a friend and get rewarded when they join Future
Well-being support with access to our Colleague Assistant Programs
Opportunity to purchase shares in Future with our Share Incentive Plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Client SuccessAccount ManagementCommercial LeadershipOperational ProcessesCampaign Management MethodologiesPerformance MetricsTeam LeadershipDigital PublishingMediaAdvertising

Soft Skills

LeadershipRelationship ManagementStrategic ThinkingCollaborationCommunication