Program Manager, Digital and Client Experience
TIAA
Program Manager
Future
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $135,000 - $170,000 per year
Job Level
SeniorLead
About the role
- Oversee the execution of all US brand migrations within the global subscriptions platform program
- Ensure that the unique requirements of US brands are identified, captured and delivered
- Coordinate the delivery of migrations across the US portfolio
- Work with Marketing Migration Project Leads, Product, Technology, Subscriptions, Brand and Legal to meet business and customer needs
- Responsible for risk and issue management across the US process
- Be the main contact for US partners, ensuring they are informed and engaged
- Produce and own detailed delivery plans for US migrations
- Work with internal engineering teams, data teams, third-party vendors and other partners to ensure solutions meet the agreed requirements
- Provide regular updates to senior partners
- Ensure the successful embedding of migrated brands into BAU operations with minimal customer disruption
Requirements
- 8+ years of experience in program management within digital IT or subscription-based environments
- Experience delivering complex projects involving multiple partners
- Expertise in Agile delivery methodologies
- Experience working with technical teams, translating complex requirements into clear actions
- The ability to interpret data and inform decision-making
- Experience in system implementations or platform migrations
- Excellent partner management
- Experienced in Agile delivery
- Experience delivering Digital or IT projects
- Experience operating as a contractor, providing programs within short-term contracts
- Establish oneself within a business, understand the landscape and make decisions
- Work across time zones with occasional early or late meetings
Benefits
- Uncapped leave, because we trust you to manage your workload and time
- When we hit our targets, enjoy a share of our profits with a bonus
- Refer a friend and get rewarded when they join Future
- Wellbeing support with access to our Colleague Assistant Programs
- Opportunity to purchase shares in Future, with our Share Incentive Plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementAgile delivery methodologiessystem implementationsplatform migrationsdata interpretationproject deliverydigital IT projectssubscription-based environmentsrisk managementissue management
Soft skills
partner managementcommunicationdecision-makingcoordinationengagementorganizational skillsadaptabilitycollaborationleadershipproblem-solving
