Operations

• Partner with clients to secure campaign assets and answer ad specification
• Iterate ad copy for performance improvements, answer questions promptly, including tags and troubleshooting ad issues (tracking, pacing, implementation, and reporting)
• Send reminder emails for upcoming scheduled ads and final ad previews for client approval.
• Upload, test and schedule advertising creative using ad servers to ensure start and full delivery of all ad campaigns.
• Investigate issues (such as delivery discrepancies and technical issues) with clients, agencies, third-party platforms, and internal parties and provide resolutions to these issues.
• Ensure Account Managers and Clients are well informed with current campaign data as it relates to creative in hand/outstanding, client requests and campaign level priorities.
• Support Account Managers to maintain advertiser client relationships and their campaigns by providing excellent customer service.
• Provide the Partner team with creative previews for association approval.

Digital Ad Operations Associate

Operations Analyst

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Senior Vice President, Eyewear Sales and Operations

Senior Director, Eyewear Sales Operations