Future U Podcast

Success Manager

Future U Podcast

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Act as the primary advocate for partners, ensuring their needs are surfaced and addressed.
  • Drive measurable partner outcomes, ensuring institutions meet their goals with our solutions.
  • Serve as the escalation point for partner support issues.
  • Capture partner feedback and translate it into actionable insights for product and engineering.

Requirements

  • 3+ years in customer success, solutions, or support roles, ideally with SaaS or AI products.
  • Proven experience driving customer adoption and satisfaction through proactive programs.
  • Experience working with higher education institutions or complex organizations a plus.
  • Strong communicator who can translate technical concepts for non-technical audiences.
  • Analytical thinker who uses data to diagnose problems and measure success.
  • Empathetic and relationship-driven, with a bias for action.
  • Comfortable running programs (events, newsletters, training) at scale.
  • Excellent at cross-functional collaboration: product, engineering, sales, and data.
  • Entrepreneurial and resourceful; comfortable with ambiguity.
  • Passion for education and belief in the transformative potential of AI.
Benefits
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successsolutionssupportSaaSAI productsdata analysisprogram managementtechnical translation
Soft Skills
strong communicatoranalytical thinkerempatheticrelationship-drivencross-functional collaborationentrepreneurialresourcefulcomfortable with ambiguity