AI Operations Associate
Future U Podcast
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Execute all operational steps required to initiate partner onboarding post–closed won or expansion, including deal entry, platform enablement, account creation, and agent tool configuration.
- Ensure partners are fully enabled to begin onboarding agents without unnecessary delays or rework.
- Work closely with Implementation and Forward Deployed Engineer teams to respond to partner-specific requests.
- Provide clear documentation and knowledge transfer to ensure the Success team has the context needed to support partners post-onboarding.
- Partner with GTM to ensure onboarding reflects contractual scope and expectations.
- Identify blocking issues early and escalate product gaps or enhancement opportunities to Engineering when needed.
- Identify recurring friction points in onboarding and implementation workflows.
- Propose and contribute to improvements that increase speed, clarity, and reliability across partner launches.
Requirements
- 4+ years of experience in implementation operations, customer operations, RevOps, or a similar execution-focused role in a SaaS or tech-enabled environment.
- Strong operational judgment and attention to detail; you catch issues others miss.
- Comfort working cross-functionally with GTM, product, engineering, and customer-facing teams.
- Ability to follow playbooks rigorously while also knowing when and how to improve them.
- Clear written and verbal communication; documentation quality matters here.
Benefits
- Flexible working arrangements
- Professional development opportunities
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
implementation operationscustomer operationsRevOpsSaaSdeal entryplatform enablementaccount creationagent tool configurationdocumentationknowledge transfer
Soft Skills
operational judgmentattention to detailcross-functional collaborationcommunicationproblem-solvingprocess improvementclarityreliabilityadaptabilityteamwork