Customer Success Manager

• As a Senior Customer Success Manager, Key Accounts (m/f/d), you will play a central role in the sustainable growth of our customer relationships.
• You will be the primary operational point of contact for our most important customers — developing strategic partnerships and positioning yourself as a trusted advisor in charging and energy management.
• You understand complex company and market requirements and work with our Key Accounts to achieve long-term success.
• You will independently manage a portfolio of strategic Key Accounts and proactively develop these relationships.
• You build strong relationships with key stakeholders, take operational ownership of your customer projects, and act as a trusted advisor throughout the entire customer lifecycle.
• You identify and pursue up‑ and cross‑selling opportunities, address risks early, and actively increase the value of your portfolio.
• You have a deep understanding of our product to advise customers in line with their business goals, solve problems, and ensure high product satisfaction.
• You work closely with internal teams such as Product, Sales, and Support, acting as the voice of the customer and ensuring feedback and requirements are efficiently integrated into product development and processes.

Senior Customer Success Manager, Key Accounts

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