Customer Experience Executive

Fussy

Customer Experience Executive supporting Fussy’s refillable personal-care products and mission to eliminate single-use bathroom plastic. Resolving customer queries across chat, email and social during a four-month remote contract.

Posted 8/4/2026contractRemote • 🇬🇧 United KingdomJunior💰 £28,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on providing exceptional experiences and resolving queries efficiently. Possesses a keen understanding of customer service's role in driving purchase decisions and retention, along with a commitment to continuous improvement and innovation.

Highest-signal resume keywords

Customer Service ExperienceStrong Communication SkillsProblem Analysis and ResolutionAttention to DetailExperience with Shopify

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SupportProblem SolvingProcess ImprovementTrend AnalysisE-commerce Knowledge

Soft Skills

Active ListeningPositive AttitudeFlexibilityReliabilityTeam Support

Tools & Technologies

ShopifyZendeskDixaGorgiasCX Software

Industry Keywords

D2CCustomer ExperienceSustainabilityWellnessFeedback Loops

About the role

Key responsibilities & impact

Resolve customers' queries across chat, email and social, ensuring a world-class experience
Actively listen to customers and provide the best resolution efficiently
Turn customer issues into memorable 5* experiences
Improve processes and customer experience by identifying trends and proposing innovative ways of working
Share feedback through feedback loops
Live up to Fussy values, support the team, and help the business run smoothly

Requirements

What you’ll need

Fluent in English, written and spoken
At least one year of experience in customer service or customer support, ideally in D2C or e-commerce
Strong written and verbal communication skills
Excellent attention to detail
Ability to understand and analyse problems and find appropriate solutions
Understanding of customer service’s impact on purchase decisions and retention
Strong work ethic and accountability
Positive, flexible and resilient attitude toward change
Keen interest in sustainability and wellness
Reliable, supportive and friendly
Experience with Shopify and/or CX software such as Zendesk, Dixa or Gorgias is advantageous but not essential

Benefits

Comp & perks

Fixed term role for four months (1st September - 31st December)
Fully remote
Pro rated 33 days annual leave including flexible bank holidays