Technical Support Engineer II

FusionTek

Technical Support Engineer II providing client support for multiple environments at FusionTek. Handling escalated issues and providing infrastructure administration in a hybrid setup.

Posted 7/30/2026full-timeWashington • District of Columbia, Maryland, Virginia, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $30 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and resolving complex technical issues across Windows, macOS, and cloud environments, while providing exceptional client support and mentorship to junior technicians. Proficient in managing and configuring server environments, networking, and security tasks to ensure optimal performance and client satisfaction.

Highest-signal resume keywords

Windows Server 2016/2019/2022SonicWall Firewall ManagementMicrosoft 365 SupportCompTIA A+ CertificationDatto BCDR Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows 10/11 KnowledgeMacOS KnowledgeNetworking ConceptsAzure ExperienceAWS ExperienceVOIP TelephonyOn-Premise SharePoint AdministrationIntune KnowledgeHyper-V Host SetupServer Administration

Soft Skills

Exceptional Written CommunicationExceptional Verbal CommunicationTime-Management SkillsOrganizational SkillsAbility to Work Independently

Tools & Technologies

Autotask Ticketing SystemDatto NetworkingSaaS BackupMicrosoft TeamsCloud Services

Certifications & Qualifications

CompTIA A+CompTIA Network+MD-102 (Preferred)

Industry Keywords

Technical SupportClient EnvironmentsRemote SupportOnsite SupportEscalated Support Requests

Tech Stack

Tools & technologies

AWSAzureCloudFirewallsMacOSVoIP

About the role

Key responsibilities & impact

Resolve escalated support requests and complex technical issues.
Handle break/fix issues, application installations, and user-level configuration changes.
Troubleshoot Windows, macOS, Microsoft 365, networking, server, and cloud-related problems.
Provide remote and onsite support for client environments.
Configure and support Windows Server 2016, 2019, and 2022 environments.
Assist with Hyper-V host setup, server administration, networking, and security tasks.
Troubleshoot and deploy SonicWall firewalls.
Manage networking switches and access points. (Datto Experience PLUS!)
Support Microsoft 365, Intune, Azure, Datto BCDR, SaaS Backup, and other modern technologies implemented across client environments.
Provide guidance and mentorship to Level I technicians.
Collaborate with the technical team to deliver exceptional service to clients.
Escalate tickets appropriately and contribute to shared technical knowledge.
Use Autotask ticketing system to document, monitor, update, and escalate tickets accurately and on time.
Maintain and update the documentation platform so procedures, configurations, and client details remain current.
Ensure clients receive clear, professional communication throughout the support process.

Requirements

What you’ll need

🎓 Experience & Qualifications
- CompTIA A+ and/or Network+ required. If not currently held, it must be obtained within 6 months of employment.
- MD‑102 preferred
🛠️ Technical Skills
- Strong knowledge of Windows 10/11 and macOS
- Strong knowledge of Windows Server 2016, 2019, and 2022
- Working knowledge of SonicWall firewalls, Datto Networking, and core networking concepts
- Working knowledge of on-premise SharePoint administration
- Working knowledge Microsoft 365 Office Suite and cloud services including Intune
- Experience with Azure and/or AWS is a plus
- Experience with Datto BCDR and/or SaaS Backup is a plus
- Experience with VOIP telephony including Microsoft Teams is a plus
**💬 Professional & Soft Skills**
- Exceptional written and verbal communication
- Ability to work independently and collaboratively
- Strong time-management and organizational skills
- Ability to lift and transport equipment

Benefits

Comp & perks

💰 Competitive salary: $30 - $35/hour
🎯 Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics.
🌎 Must reside in DC metro area
🏥 Comprehensive coverage: Medical, Dental, and Vision coverage
📈 401(k) plan with 4% company matching and immediate vesting
🌴 Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and an additional floating holiday for extra flexibility
📚 Educational reimbursement for certification tests and access to company-supplied training resources. Receive a salary increase after successfully completing approved certifications
📱 Monthly cell phone stipend to support your connectivity needs
🤝 Team culture: Fun events and opportunities to connect with colleagues