Systems Analyst – L2

FusionTek

Systems Analyst supporting IT infrastructure for FusionTek's clients through remote and onsite work. Collaborating with technical teams to provide exceptional service to businesses.

Posted 5/23/2026full-timeFederal Way • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $30 - $35 per hourWebsite

Tech Stack

Tools & technologies

AWSAzureCloudFirewallsMacOS

About the role

Key responsibilities & impact

Handle escalated support tickets, including break/fix issues, application installations, and configuration of user‑level settings.
Contribute to server administration, networking, and security tasks, such as:
Setting up new Hyper‑V hosts
Troubleshooting and deploying SonicWall firewalls
Managing Datto networking switches and access points
Supporting additional modern technologies implemented across client environments
Provide onsite support as needed for networking and server deployments, offering guidance and mentorship to Level One technicians.
Use the ticketing system to document, monitor, and escalate tickets appropriately, ensuring accurate and up‑to‑date information throughout the process.
Maintain and update the documentation platform to ensure all procedures, configurations, and client details remain current.
Collaborate with the technical team to deliver exceptional service to clients, both remotely and onsite, ensuring a positive and professional support experience.

Requirements

What you’ll need

🎓 Experience & Qualifications
CompTIA A+ and/or Network+ required (If not currently held, must be obtained after employment)
MD‑102 preferred
🛠️ Technical Skills
Strong knowledge of Windows 10/11 and macOS
Strong knowledge of Windows Server 2016, 2019, and 2022
Working knowledge of SonicWall firewalls, Datto Networking, and core networking concepts
Familiarity with Microsoft 365 Office Suite and Office 365 cloud services
Knowledge of Azure and/or AWS
Experience with Datto BCDR and/or SaaS Backup
Experience with Autotask PSA is a plus
**💬 Professional & Soft Skills**
Exceptional written and verbal communication
Ability to work independently and collaboratively
Strong time‑management and organizational skills
Ability to lift and transport equipment up to 50 lbs
Reliable transportation required

Benefits

Comp & perks

💰 Competitive salary: $30 - $35/hour
🎯 Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics.
🌎 Must reside in greater Seattle area
🏥 Comprehensive coverage: Medical, Dental, and Vision coverage
📈 401(k) plan with 4% company matching and immediate vesting
🌴 Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and a additional floating holiday for extra flexibility
📚 Educational reimbursement for certification tests and access to company-supplied training resources. Receive a salary increase after successfully completing approved certifications
📱 Monthly cell phone stipend to support your connectivity needs
🤝 Team culture: Fun events and opportunities to connect with colleagues

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Windows 10Windows 11macOSWindows Server 2016Windows Server 2019Windows Server 2022SonicWall firewallsDatto NetworkingAzureAWS

Soft Skills

written communicationverbal communicationindependent workcollaborative worktime managementorganizational skills

Certifications

CompTIA A+CompTIA Network+MD-102