Engage in initial discussions as well as discovery sessions with clients to gain insight into their business challenges, technical needs, and expected outcomes.
Assess and document the client’s current infrastructure, applications, and operational workflows to pinpoint gaps and opportunities for improvement.
Create tailored, scalable, and cost-efficient managed services solutions that address client requirements.
Develop and present engaging solution proposals that effectively communicate value, the technical strategy, and associated benefits.
Collaborate closely with sales, project management, and support teams to ensure that proposed solutions are viable and align with organizational capabilities.
Investigate and stay updated on emerging technologies, consulting with internal stakeholders to enhance company offerings and services.
Educate internal teams on new solutions, sales strategies, deployment methods, and how these can be integrated into existing service offerings.

Requirements

**Education**
- High School Diploma required
- Bachelor’s Degree in IT related field preferred
**Technical Skills**
- 5+ years technical support experience in an MSP Environment
- Strong knowledge of desktop and server operating systems
- Deep knowledge of networking concepts and design (IP addressing, DNS, DHCP, VPN, VLANs, firewalls)
- Extensive experience designing cloud solutions (O365, Azure, Azure AD, Intune)
- Familiarity with ITIL frameworks and service management best practices
- Experience with Remote Monitoring & Management (RMM) tools. (Datto RMM a Plus)
- Experience with Autotask PSA a Plus
- Microsoft 365 Certified: Administrator Expert (MS-102) is a Plus
- Microsoft Certified: Azure Solutions Architect Expert (AZ-305) is a Plus
**Other Skills & Abilities**
- Able to work independently and as part of a team
- Exceptional written and oral communication skills required
- Self-motivated; great communicator, client advocate

Benefits

💰 **Competitive salary**: R1,036,750 – R1,196,250 ZAR
🎯 **Quarterly bonus eligibility** to reward performance
🏥 **Comprehensive benefits package**
🎉 **Paid time off and leave policies in line with South African standards**
📚 **Educational reimbursement** for certification tests and access to company-supplied training resources
🤝 **Team culture**: Fun events and opportunities to connect with colleagues

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportdesktop operating systemsserver operating systemsnetworking conceptscloud solutions designITIL frameworksRemote Monitoring & ManagementAutotask PSAO365Azure

Soft Skills

communication skillsteamworkself-motivatedclient advocacy

Certifications

Microsoft 365 Certified: Administrator ExpertMicrosoft Certified: Azure Solutions Architect Expert