Helpdesk Technician
FusionTek
full-time
Posted on:
Location Type: Hybrid
Location: Tampa • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $25 - $30 per hour
Job Level
JuniorMid-Level
Tech Stack
AWSAzureCloudMacOS
About the role
- You’ll provide remote desktop and laptop support, addressing break/fix issues, application installations, and configuration of user settings.
- You'll also be involved in the security side of things, where you'll be tasked with investigating and remediating malware alerts and helping users enroll in MFA.
- You’ll diligently document, track, and escalate tickets through our ticketing system and keep our documentation platform current.
- You’ll collaborate with a talented team to deliver exceptional service to our clients, all from the comfort of your remote workspace.
- This position is classified as hybrid, as you will mainly work from home. However, there will be periodic visits to client sites and attendance in the office when it's necessary to collect shipments or equipment.
- The working hours for this position will be from 8:30 AM to 5 PM EST.
Requirements
- Minimum of 2 years of professional IT support experience
- Must reside in the Tampa, FL area for onsite client support
- Preferred experience in an MSP/MSSP environment
- Working knowledge of Windows 10, Windows 11, and macOS
- Proficiency with Microsoft 365 applications
- Familiarity with Office 365 cloud services (preferred)
- Knowledge of Azure and/or AWS (a plus)
- Strong time-management skills and the ability to prioritize effectively
- Excellent verbal and written communication skills
- A+ and/or Network+ certifications (preferred)
- Experience using a ticketing system; Autotask experience is a significant advantage
- Ability to lift and carry up to 50 pounds
- Reliable internet connection and a quiet workspace for remote support
- Valid driver’s license for onsite visits and equipment pickup
Benefits
- 💰 Competitive salary: $25 - $30/hour
- 🎯 Quarterly bonus eligibility to reward performance
- 🏥 Comprehensive coverage: 90% of medical, dental, and vision insurance expenses paid
- 📈 401(k) plan with 4% company matching and immediate vesting
- 🎉 Generous time off: 8 paid holidays + 17 PTO days in your first year
- 📚 Educational reimbursement for certification tests and access to company-supplied training resources
- 📱 Monthly cell phone stipend to support your connectivity needs
- 🤝 Team culture: Fun events and opportunities to connect with colleagues
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT supportbreak/fix issuesapplication installationsconfiguration of user settingsmalware investigationmulti-factor authentication (MFA)Windows 10Windows 11macOSMicrosoft 365
Soft skills
time-managementprioritizationverbal communicationwritten communication
Certifications
A+Network+