Helpdesk Technician II
FusionTek
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇿🇦 South Africa
Visit company websiteSalary
💰 ZAR 300,000 - ZAR 350,000 per year
Job Level
JuniorMid-Level
Tech Stack
AWSAzureCloudFirewallsMacOS
About the role
- Addressing and resolving escalated tickets from Helpdesk Technician I and providing guidance to junior staff.
- Performing detailed troubleshooting for desktop and laptop systems, addressing hardware and software issues.
- Assisting with the implementation of new desktops, laptops, and other hardware for users.
- Collaborating with the team to optimize our support processes and enhance client satisfaction.
- Maintaining accurate documentation for all support interactions and solutions provided.
Requirements
- A+ and/or Network+ Certifications are required (If you do not have, will need to obtain after employment)
- MD-102 preferred
- Strong knowledge of Windows 10/11 and MacOS
- Strong knowledge of Windows Server 2016, 2019, and 2022
- Knowledge of Sonic firewalls, Datto networking and networking concepts
- Familiarity with Microsoft 365 Office Suite and Office 365 cloud services
- Knowledge of Azure and/or AWS
- Datto BCDR and/or SaaS Backup
- Experience with Autotask PSA is a plus
- Exceptional written and oral communication skills required
- Able to work independently and part of a team
- Ability to Manage Time Effectively
Benefits
- 💰 Competitive salary: R300,000 – R350,000 per year
- 🎯 Quarterly bonus eligibility to reward performance
- 🏥 Comprehensive benefits package
- 🎉 Paid time off and leave policies in line with South African standards
- 📚 Educational reimbursement for certification exams and access to company-supplied training resources
- 🤝 Team culture: Fun events and opportunities to connect with colleagues
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootinghardware issuessoftware issuesWindows 10Windows 11MacOSWindows Server 2016Windows Server 2019Windows Server 2022networking concepts
Soft skills
communication skillsteam collaborationindependencetime managementclient satisfaction
Certifications
A+ CertificationNetwork+ CertificationMD-102