Manager, Client Delivery – Process Improvement

Fusion Growth Partners

Manager of Client Delivery & Process Improvement focused on optimizing client delivery workflows. Join Fusion Growth Partners, a business incubator and micro venture capital firm, in a remote role.

Posted 6/29/2026full-timeRemote • California, Illinois, New York • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in mapping and optimizing delivery workflows, with a focus on enhancing client experience and operational efficiency. Proficient in coordinating offshore and onshore teams while utilizing data-driven insights to drive process improvements.

Highest-signal resume keywords

Delivery Operations ExperienceProcess ImprovementProject ManagementWorkflow RedesignOffshore Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workflow MappingMetrics InstrumentationProcess OptimizationData AnalysisLean Six Sigma

Soft Skills

Influence Without AuthorityTeam Dynamics UnderstandingMotivation to Grow

Certifications & Qualifications

Lean Six Sigma Green Belt

Industry Keywords

BPO OperationsAgency OperationsClient ExperienceDelivery Health Reporting

About the role

Key responsibilities & impact

Map and document every core delivery workflow — from ticket intake through every department hand-off to final client output.
Instrument those workflows with metrics that matter: turnaround time, hand-off failure points, rework rate, and client experience moments.
Partner with execution leads and project managers to redesign broken or slow processes and drive adoption without direct authority.
Optimize the coordination of offshore and onshore staff across every workflow.
Design the delivery experience for new and existing services with one explicit goal: wow the client, not just meet spec.
Find where cost can be reduced without degrading quality — and identify where added investment buys disproportionate client delight.
Build the systems and reporting that give leadership clear visibility into delivery health at any moment.

Requirements

What you’ll need

3–6 years in delivery operations, agency or BPO operations, process improvement, or operations consulting at a services company
Direct, hands-on experience coordinating offshore and onshore teams
Strong project management foundation; comfortable as a true peer to experienced PMs
Demonstrated ability to redesign workflows and get adoption through influence, not authority
Sharp instincts for team dynamics and the human side of process change
High technical fluency — you build and instrument processes in real systems, read the data, and find the bottleneck
Lean Six Sigma Green Belt is a useful signal but not a requirement.
Hungry, career-minded, and genuinely motivated to grow into a senior operations leadership role.

Benefits

Comp & perks

Health
Dental
Vision
PTO
401K