Senior Manager, Customer Experience

Fusion Connect

Senior Manager of Customer Experience Programs at Fusion Connect, leading strategic process transformation efforts to enhance customer experience across business lines.

Posted 4/11/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Champion the customer through all our customer journeys by identifying their needs and expectations for one or multiple product lines
Map end-to-end customer experience touch points
Identify areas of dissatisfaction and develop plans to monitor and make improvements that will ultimately lead to improved customer experience
Direct all aspects of data collection, analysis, and improvement recommendations

Requirements

What you’ll need

Bachelor’s Degree
7+ years’ of experience in executing customer/client experience strategies in B-to-B, B-to-C or B-to-B-to-C companies
Strong process management experience in complex and ambiguous environments

Benefits

Comp & perks

Equal opportunity employer committed to diversity and inclusion
Personal attention to clients

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer advocacyprocess managementdata analysisimprovement planning

Certifications

Bachelor's Degree