Client Onboarding Specialist

Fusable

Customer Education & Onboarding Specialist responsible for developing educational content and enhancing product adoption. Collaborating across teams and improving onboarding experiences for customers.

Posted 6/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Create engaging educational experiences that help customers quickly realize value from our products.
Develop high-quality training content across multiple formats—including videos, webinars, knowledge base articles, and customer communications.
Design, develop, and maintain customer onboarding and training materials across multiple products.
Produce engaging tutorial videos, product demonstrations, and on-demand learning content.
Plan, host, and record customer training webinars for various customer personas and lifecycle stages.
Create and maintain knowledge base articles, FAQs, and self-service documentation that is accurate, searchable, and easy to understand.
Develop customer-facing email campaigns supporting onboarding, feature releases, and product education.
Collaborate with Product, Customer Success, Support, Marketing, and Product Management teams to ensure training content reflects current product capabilities and customer needs.
Maintain an editorial calendar to prioritize and refresh educational content as products evolve.
Design customer-facing presentation materials and supporting collateral training sessions, executive briefings, and customer meetings.
Continuously improve training content based on customer feedback, support trends, and product updates.
Ensure all learning materials maintain a consistent voice, style, and brand standards.

Requirements

What you’ll need

Bachelor’s degree in Communications, Marketing, Education, Instructional Design, Journalism, or a related field, or equivalent professional experience.
3–5 years creating customer education, onboarding, training, instructional, or enablement content.
Experience producing educational video content and facilitating virtual training sessions or webinars.
Experience writing customer-facing documentation, knowledge base content, or user guides.
Exceptional written and verbal communication skills.
Strong storytelling and instructional design abilities.
Experience with video recording and editing software.
Familiarity with webinar platforms and virtual training delivery.
Experience managing knowledge base platforms or content management systems.
Ability to translate complex technical concepts into clear, engaging customer education.
Excellent project management, organization, and time management skills.
Ability to manage multiple projects simultaneously in a fast-paced environment.
Strong collaboration skills with cross-functional teams.

Benefits

Comp & perks

Equal Employment Opportunity
Equitable compensation practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Content DevelopmentVideo Recording SoftwareKnowledge Base ManagementCustomer Documentation WritingInstructional Design

Soft Skills

Exceptional Communication SkillsStrong Storytelling AbilitiesCollaboration SkillsOrganization SkillsTime Management Skills