Furnished Finder

Operations

• The Operations Analyst works to innovate and improve operational processes and technology to enable our teams to add value at every step and drive scalability.
• Conducting data or process analysis, designing and implementing improved processes, managing small product launches and communications, or overseeing small tool implementations.
• Supports the Sales and Customer Experience teams and reports to the Senior Manager of Operations Excellence.
• Listening to operations team needs, defining requests and documenting detailed requirements.
• Acting as the project manager for these improvements and often being the implementers as well.
• Supporting teams through change management and partnering with stakeholders to overcome potential impacts.
• Measuring success in terms of volume and scope of work completed, quality of delivery, and impact on operations team success.
• Optimizing processes with automation or removing wasteful steps, creating or improving dashboards and reports, downloading and analyzing sets of data, or managing the implementation of new technology.

Operations Analyst

Sales

• Make 60–70 high-quality outbound calls per day to prospects and customers.
• Responsible for maintaining responsiveness to incoming landlord inquiries and act as a trusted advisor.
• Deliver a compelling pitch to promote Furnished Finders listing services.
• Manage a high volume of leads with efficiency and urgency.
• Document all activity in the CRM and track engagement success rates.
• Convert qualified prospects into paying customers through short, consultative calls
• Maintain accurate records in the CRM and follow up diligently.
• Consistently meet or exceed individual sales goals and team KPIs.
• Promote premium features and upsell value-added services when applicable.
• Collaborate with cross functional teams to resolve issues and provide feedback.

Operations Analyst

New Listing Specialist, Sales