Senior CX Automation & Insights Manager
FunNow
full-time
Posted on:
Location Type: Hybrid
Location: Taipei City • 🇹🇼 Taiwan
Visit company websiteJob Level
Senior
About the role
- Build the Next-Gen CX Engine (AI × Automation × Predictive Ops)
- Develop FUNNOW’s Multi-Country AI-enabled experience team
- Elevate CX's Role in the Business
Requirements
- 5+ years in CX/Support/Operations
- Strong communication abilities both in CN and EN
- Experience with automation tools, AI chatbots, workflow systems, or SaaS
- Familiarity with real-time consumer operations (F&B, lifestyle, marketplace) preferred
Benefits
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
automation toolsAI chatbotsworkflow systemsSaaSreal-time consumer operations
Soft skills
communication abilities