Customer Support

FunnelCockpit

Customer Support role at FunnelCockpit providing solutions for clients in a remote setting. Collaborating with product and development teams to improve software features.

Posted 7/16/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills in a digital environment, with fluency in German and English. Capable of working independently while effectively collaborating with product and development teams to enhance customer support and product features.

Highest-signal resume keywords

Customer Service ExperienceFluency In GermanFluency In EnglishTechnical UnderstandingSaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Solution-OrientedReliableStructuredAutonomous

Tools & Technologies

IntercomLinear

Industry Keywords

Digital EnvironmentE-CommerceIT Support

About the role

Key responsibilities & impact

Support our customers via Intercom — written, friendly, and solution-oriented.
Document inquiries in Linear and work closely with our product and development teams.
Test new features and actively contribute to improving our knowledge base and AI features.
Pass customer support feedback on to help improve FunnelCockpit.
Bring your own ideas and work autonomously.

Requirements

What you’ll need

Experience in customer service, ideally in a digital environment (e.g., SaaS, e‑commerce, IT support).
Fluent in German and English — English is required for communication with our international development team.
Good technical understanding and comfortable learning new tools.
Reliable, structured, and able to work independently from a home office.

Benefits

Comp & perks

Flexible working hours — core hours between 9:00 and 18:00.
Short, intensive onboarding with a personal mentor by your side.
Open communication, flat hierarchies, and an informal, first-name culture.
A fully equipped workstation: we provide a laptop and additional accessories if needed.
Option to work from a co-working space.
A flexible, tax-free allowance.
Opportunity to actively participate in exciting new topics — from feature testing to shaping our knowledge base and AI features.
A great team — we organize regular team events and already look forward to your ideas.